Loyalty Program Representative

...

Hollywood Casino St. Louis

Hollywood Casino & Hotel St. Louis

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO &amp; HOTEL ST. LOUIS</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,customer service,management,marketing,compliance,experience,knowledge,skills,license

Regular Full-Time

$17.00 per hour

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> <p>Click&nbsp;<a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a>&nbsp;to discover how we empower team members to grow, thrive, and advance in their careers.</p> <div><strong>What does Hollywood Casino &amp; Hotel have to offer?</strong></div> <div> <ul> <li>Day 1 medical, dental, &amp; vision benefits!</li> <li>Uber benefit for nearby metro stops.</li> <li>Recognition programs with cash rewards, gift cards, &amp; more.</li> <li>Tuition Reimbursement, Lindenwood University Discounts, &amp; Diversity Scholarship for Team Member&rsquo;s children.</li> </ul> <br /> <p><em><strong>Shift: 8 hour shifts between 2:00pm - 11:30pm</strong></em></p> </div>
Responsibilities: <ul> <li><span data-contrast="auto">Greets guests actively engaged in gaming and assists team members in player identification.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Maintains knowledge of casino marketing and player development promotions and encourages guest participation.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Maintains knowledge of credit procedures and encourages the use of credit when appropriate.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Encourages guest visitation through written correspondence and telemarketing.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Analyzes and coordinates in-house invitation lists with Manager.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. </span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals. </span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Develops and maintains technical skills to maximize use of patron data systems.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Establishes a direct line of communication with all service departments&nbsp;for the purpose of&nbsp;caring for high value players.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Provides professional representation at internal and external meetings and events.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Ensures interactions with internal and external guests follow the guidelines of customer service program.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Adheres to all Corporate and local policies, procedures, and operating guidelines.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335559685&quot;:1470}">&nbsp;</span></li> </ul>
Requirements: <ul><li>Applicant must be 21 years of age or older.</li><li>One (1) year of hosting experience with adequate customer following preferred. </li><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. </li><li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. </li><li>Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. </li><li>Must have the ability to write reports and business correspondence. </li><li>Must possess excellent oral and written communication skills. </li><li>Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. </li><li>Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.). </li><li>Ability to read and communicate verbally in English. Written communication skills in in English may also be required. </li><li>Employee must be able to qualify for licenses and permits required by federal, state and local regulations. </li></ul>