Assistant Pit Manager

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Hollywood Casino at Toledo

Hollywood Casino Toledo

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO TOLEDO</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: grow,teamwork,culture,compliance,assist,management,customer service,administration,scheduling,customer care,procedure,budget,analysis,consulting,skills,solutions,degree,training,program,procedure,microsoft,write

Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers.<br />
Responsibilities: <ul> <li><span data-contrast="auto">Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.&nbsp; </span></li> <li><span data-contrast="auto">Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift.&nbsp; </span></li> <li><span data-contrast="auto">Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. &nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Ensures enforcement of games procedures and policies as outlined in company and department manuals and in</span>accordance with Internal Controls. Monitors for compliance.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:720,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for the accountability of the chips, cards, dice and all other gaming equipment.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Verifies table inventories and effectively manages table limits.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Effectively handles customer concerns and requests.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Assists with the overall integrity of daily Table Games operations.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Maintains strict confidentiality in all departmental and company matters.</span></li> </ul>
Requirements: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <ul> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Excellent skills in both written and oral communication.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</span><span data-ccp-props="{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[375],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Ability to write reports, business correspondence, and procedure manuals.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[375],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</span><span data-ccp-props="{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[375],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span><br /><span data-contrast="auto">Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="none">Responsible for staff development and training programs.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Responsible for rewards and recognition program to maximize employee engagement.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Evaluates team members within department and delivers constructive feedback to team members in regards toperformance.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="none">Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigningand directing work) to meet business needs.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="none">Manages work procedures and expedites workflow.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Provides recommendation for employee performance (disciplining, coaching, and counseling).</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> </div> </div>