Marketing Specialist


Hollywood Casino at Charles Town Races

Hollywood Casino at Charles Town Races


keywords: summary,assist,marketing,compliance,performance,qualifications,skills,communication

Regular Full-Time

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.&nbsp;</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!</p>
Responsibilities: <ul> <li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. </li> <li>Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</li> <li>Organizes and coordinates the marketing efforts for all communication efforts for the company in the Promotions sphere, with a consistent and appropriate voice.</li> <li>Monitors Promotions/events, Marketing and Bus promotions for opportunities to engage in active and relevant conversations about the property.</li> <li>Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers&rsquo; visits and/or events.</li> <li>Assisting the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.</li> <li>Assists all customers (internal and external) with their concerns.</li> <li>Assist with welcoming bus patrons, confirming, counting, balancing and distribution of any coupons.</li> <li>Verifies completed paperwork supporting promotions and bus.</li> <li>Heavy clerical work; using promotional software, data entry, envelope stuffing, filing, faxing and copying.</li> <li>Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.</li> <li>Responsible for educating patrons on the value of the loyalty program; assists patrons with questions and downloading of software as they relate to the property and loyalty program.</li> <li>Work in conjunction with other departments on an as needed basis.</li> <li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li> <li>Assists with supervising and coordinates the work of marketing representatives during assigned shifts.</li> <li>Assists with implementing training programs for all new hires.</li> <li>Assists with all guest service inquiries and ensure all complaints are properly addressed and marketing members are completely satisfied.</li> <li>Assists promotions team in preparation, execution and planning for promotions and events.</li> </ul>
Requirements: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li><span data-contrast="auto">Must be at least 21 years of age.</span></li> <li>O<span data-contrast="auto">ne (1) year of&nbsp;related&nbsp;experience&nbsp;required, preferably in Marketing.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Excellent verbal, written, and interpersonal skills.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Technical&nbsp;proficiency&nbsp;and knowledge in MS Office (Word, Excel &amp; Outlook).</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Possess excellent oral and written communication skills; strong client interface and presentation skills preferred.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Demonstrated ability to drive toward results.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Experience in&nbsp;Players&nbsp;Club&nbsp;strongly preferred.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Experience with&nbsp;conflict/resolution&nbsp;preferred.</span></li> <li>Supervises and coordinates the work of Marketing Representatives during an assigned shift.<span data-ccp-props="{&quot;134245417&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;469777462&quot;:[1830],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></li> <li><span data-contrast="auto">Ability to read, analyze and interpret general business periodicals, professional journals, technical&nbsp;procedures&nbsp;or governmental regulations. Ability to&nbsp;write&nbsp;reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the&nbsp;general public.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Ability to define problems, collect data,&nbsp;establish&nbsp;facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Obtain and&nbsp;maintain&nbsp;a license by the WV Racing Commission and/or WV Lottery as may be&nbsp;required&nbsp;for this position.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">While performing the duties of this job, the employee&nbsp;is regularly required to&nbsp;talk or&nbsp;hear. The employee&nbsp;frequently&nbsp;is required to&nbsp;stand;&nbsp;sit;&nbsp;use hands to finger, handle, or feel; and taste or smell. The employee&nbsp;is occasionally required to&nbsp;reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">The noise level in the work environment is usually very loud.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Employee&nbsp;will be exposed to an environment&nbsp;containing&nbsp;unrestricted&nbsp;secondhand&nbsp;tobacco smoke.</span></li> </ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"><br /><br />STAY IN THE GAME. FOLLOW US.</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET&trade; and theScore Bet Sportsbook and Casino&reg;.</p> <p>&nbsp;</p> <p>Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.&nbsp;</p> </div> </div> </div>