SECURITY LEAD-Overnight 12a-8a (off Tues/Wed)

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Hollywood Casino at Charles Town Races

Hollywood Casino at Charles Town Races

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO AT CHARLES TOWN RACES</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: grow,teamwork,culture,security,assist,reporting,performance,customer service,quality assurance,compliance,training,license,communication,knowledge,education,training,experience,certification,leadership

Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers.<br />
Responsibilities: <ul><li>Respond to and mitigate calls for service on behalf of the Security Department.</li><li>Perform post and roving responsibilities (man secured entrances/exits, verify ID and proper credentials, conduct financial escorts, patrol the property, identify and correcting risk/safety issues, and provide customer service, etc.)</li><li>Complete incident reports (create formalized reports based on incidents impacting the business, gather and secure evidence, interview witnesses, obtain documentation, report findings to superiors and to other departments/agencies as required, etc.). </li><li>Train Security Officers in department duties, functions, knowledge, policies, and procedures. </li><li>Assist the Security Shift Manager and Security Assistant Shift Manager with scheduling, department paperwork, and administration duties.</li><li>Interacts with Security Officers on their assigned shifts to support service standards and expectations of the department.</li><li>Shall ensure the safety of customers, team members and others while on premises.</li><li>Reports to the Security management, any violations, acts or situations which are detrimental to the best interest of HCCTR. </li><li>Assists in any internal or external investigations conducted by HCCTR or authorized local authorities</li><li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  </li><li>Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</li><li>Maintains strict confidentiality in all departmental and company matters.</li><li>Ability to work from 12:00 am - 8:00 am including weekends and holidays (Tues/Wed off). </li></ul>
Requirements: QUALIFICATION REQUIREMENTS<br />To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. <br /> <ul> <li>Must have a High School diploma or GED.</li> <li>6 months leadership experience preferred.</li> </ul> SUPERVISORY RESPONSIBILITIES<br />This job does not have supervisory responsibilities. <br /> <br />LANGUAGE SKILLS<br />Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. <br /> <br />REASONING ABILITY<br />Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. <br /> <br />CERTIFICATES, LICENSES, REGISTRATIONS<br /> <ul> <li>Employee must be able to qualify for licenses and permits required by federal, state and local regulations.</li> <li>Must obtain a First Aid/AED certification &amp; CPR.</li> <li>Must successfully complete C.A.R.E or TIPS training.</li> <li>Must be able to obtain valid and current West Virginia Lottery License.</li> <li>Must be able to obtain valid and current West Virginia Racing License</li> <li>Must possess a valid driver&rsquo;s license and have acceptable driving history as determined by Penn National Gaming&rsquo;s auto insurance carrier.</li> </ul> PHYSICAL DEMANDS<br />The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.