Marketing Representative (PT)


Hollywood Casino at Greektown

Hollywood Casino at Greektown

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO AT GREEKTOWN</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

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Regular Part-Time

$19.13 per hr.

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.&nbsp;<br /> <br /> Click <a href="" target="_blank" rel="noopener noreferrer">HERE </a>to learn more about our Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!<br />
Responsibilities: <ul><li>Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events</li><li>Answers phone calls and proactively assists customers (internal and external) with their concerns</li><li>Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons</li><li>Accurately completes paperwork referring to lost or stolen patron articles</li><li>Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying</li><li>Assists guests by directing them to appropriate areas and contact department for guest needs</li><li>Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested</li><li>Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program</li><li>Work in conjunction with other departments on an as needed basis</li><li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs</li><li>Adheres to all company, state, and regulatory policies and procedures</li><li>Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management</li></ul>
Requirements: <ul> <li>Must be at least 21 years of age</li> <li>High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. Marketing experience preferred</li> <li>Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner</li> <li>Must be proficient in Microsoft applications (Excel, Word, and Outlook)Must have an outgoing, energetic and enthusiastic attitude</li> <li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public</li> <li>Must be comfortable initiating conversations and creating a fun environment with our guests</li> <li>Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals</li> <li>Ability to read and communicate verbally in English</li> <li>Written communication skills in English may also be required</li> <li>Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form</li> <li>Ability to deal with problems involving several concrete variables in standardized situations</li> <li>Employee must be able to qualify for licenses and permits required by federal, state and local regulations</li> </ul>