Director of Table Games

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Hollywood Casino at Greektown

Hollywood Casino at Greektown

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO AT GREEKTOWN</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,operations,quality assurance,management,compliance,education & experience,skills,schedule

Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br />Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>Responsible for directing the overall operations and staff of the Table Games department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. </li><li>Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. </li><li>Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. </li><li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. </li><li>Provides direction and oversees game protection. </li><li>Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with internal Controls. Monitors for compliance. </li><li>Forecasts funding needs and develop budget to reach short, intermediate, and long-range goals. </li><li>Overall responsible for the accountability of the chips, cards, dice and all other gaming equipment. </li><li>Manages departmental expenditures and resources. </li><li>Answers inquiries pertaining to Table Games policies and services, and resolve occupants’ complaints while supporting all customer service programs. </li><li>Assigns duties to Table Games leadership and creates/approves work schedules for efficient business performance. </li><li>Approves financial activities of Table Games department. </li><li>Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. </li><li>Recommends and approves changes in status of team members including but not limited to changes from full time to part time, promotions, and transfers. </li><li>Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. </li><li>Protects and preserves assets of the company. </li><li>Understands and adheres to all bargaining unit agreements (where applicable). </li><li>Responsible for the overall integrity of daily Table Games operations. </li><li>Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. </li><li>Maintains strict confidentiality in all departmental and company matters.</li></ul>
Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. <br /> <br /><ul><li>Bachelor's degree (B.A. / B.S.) from four-year college or university; or five to ten years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience. </li><li>Excellent skills in both written and oral communication. </li><li>Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems. </li><li>Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. </li><li>Ability to write reports, business correspondence, and procedure manuals. </li><li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. </li><li>Must have extensive knowledge of all Table Games and Table Games Operations. </li><li>Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. </li><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. </li><li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li></ul>