Cocktail Server - Overnight


Hollywood Casino at Penn National Race Course

Hollywood Casino at Penn National Race Course


keywords: summary,customer service,compliance,performance,qualifications,skills

Regular Part-Time

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.&nbsp;</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!</p>
Responsibilities: <ul> <li>Establishes rapport with guests and creates a friendly and fun atmosphere.</li> <li>Maintains well-groomed appearance in accordance with Food &amp; Beverage Grooming Standards for Cocktail Servers at all times in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.</li> <li>Responsible for prompt, efficient, and courteous beverage service to casino guests in accordance with HCPN policies, procedures, and standards.</li> <li>Knowledge of PLCB and RG standards.</li> <li>Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends.</li> <li>Monitors guests&rsquo; needs on a continuous basis and ensures all requests are promptly fulfilled.</li> <li>Accurate and efficient use of POS system.</li> <li>Monitors guests' alcohol intake in accordance with RAMP training.</li> <li>Assists other Beverage personnel with maintenance such as side work, opening/closing duties.</li> <li>Participates as a team member with all servers, bartenders, barbacks, supervisors, and any other casino personnel to ensure efficient operations.</li> </ul> <br />
Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. <br /> <br /> <ul> <li>High School Diploma/GED; we will provide any necessary training for this position.</li> <li>Must have the ability to read, write, and speak English.</li> <li>Must have the ability to respond to common inquiries or complaints from guests.</li> <li>Must have the ability to read and interpret documents, such as safety rules.</li> <li>Must have the ability to present information and respond to questions from guests.</li> <li>Must have the ability to perform basic math skills.</li> <li>Must have the ability to solve practical problems and deal with a variety of situations.</li> <li>Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).</li> <li>Ability to operate POS Systems.</li> <li>Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.</li> <li>Must be able to obtain proper food handler certification and RAMP certification.</li> </ul> <br /><br /> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">STAY IN THE GAME. FOLLOW US.</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>We&rsquo;ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.</p> <p>&nbsp;</p> <p>Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.&nbsp;</p> </div> </div> </div>