Senior Poker Dealer

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Hollywood Casino at Penn National Race Course

Hollywood Casino at Penn National Race Course

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO AT PENN NATIONAL RACE COURSE</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: grow,teamwork,culture,management,compliance,customer service,implementation,goals,marketing,create,assist,budget,analysis,performance,consulting,degree,training,certificate,program,procedure,experience,microsoft,skills

Regular Full-Time

Starting at $24 an hour based on experience.

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers.<br /> <br />
Responsibilities: <p><span data-contrast="auto">This&nbsp;position&nbsp;is responsible for&nbsp;overseeing the poker room area, as well as any assigned table games activities.&nbsp;The Poker Manager is responsible for ensuring gaming activity within the assigned area is being conducted in the highest levels of integrity and professionalism and ensuring compliance of internal and external policies and procedures.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Responsible for supervising and managing staff in the Poker area.&nbsp;&nbsp;Develops,&nbsp;implements&nbsp;and manages operational goals and&nbsp;monitors&nbsp;achievements of performance and profit&nbsp;objectives.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Create effective and efficient schedules, while&nbsp;maintaining&nbsp;labor costs, meeting staffing&nbsp;objectives&nbsp;and achieving guest satisfaction.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for&nbsp;assisting&nbsp;in the budget process for the department and&nbsp;provide&nbsp;recommendations; ensuring compliance&nbsp;to&nbsp;departmental budget initiatives; reporting budget concerns to manager.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Enthusiastically supports, actively promotes, and&nbsp;demonstrates&nbsp;superior customer service&nbsp;in accordance with&nbsp;department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement&nbsp;of department&nbsp;customer service goals.    </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Overall&nbsp;responsible for the accountability of the chips, cards, and all other gaming equipment.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Answers inquiries&nbsp;pertaining to&nbsp;Poker policies and&nbsp;services, and&nbsp;resolve occupants&rsquo; complaints while supporting all customer service programs.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for directing and managing Poker tournaments.&nbsp;&nbsp;Ensures all established rules/regulations are followed throughout&nbsp;entire&nbsp;event by staff and players.&nbsp;&nbsp;May&nbsp;assist&nbsp;with registration of&nbsp;event.&nbsp;Ensures&nbsp;winners are calculated correctly.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for working with Marketing to&nbsp;establish&nbsp;customer loyalty by creating Poker Room promotions and tournaments.</span></li> <li><span data-contrast="none">Works closely with Vice President/Director to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management&nbsp;in order to&nbsp;maximize profitability</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="none">Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management&nbsp;in order to&nbsp;maximize profitability for all areas of responsibility.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="none">Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Protects and preserves&nbsp;assets&nbsp;of the company.</span><span data-contrast="none">&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for ensuring&nbsp;the compliance&nbsp;with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Maintains strict confidentiality in all departmental and company matters.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Complimentary privileges within prescribed limits&nbsp;in accordance with&nbsp;the approved Comp Matrix.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">May serve&nbsp;in the capacity&nbsp;as a&nbsp;Table Games Shift Manager&nbsp;in their absence.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul>
Requirements: <ul> <li><span data-contrast="auto">Must be at least 18 years of age.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of five&nbsp;years experience&nbsp;in a comparable Poker Operations leadership position; or equivalent combination of education and experience.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Excellent skills in both written and oral communication.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Must have the ability to interact with guests,&nbsp;staff&nbsp;and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Ability to&nbsp;write&nbsp;reports, business correspondence, and procedure manuals.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the&nbsp;general public.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="none">Must have extensive knowledge of all Poker Operations.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="none">Flexible to work all</span><span data-contrast="auto">&nbsp;shifts including holidays, nights, weekends, and overtime as business needs&nbsp;dictate.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">SUPERVISORY RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong> <span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">This job has supervisory responsibilities.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <ul> <li><span data-contrast="none">Responsible for staff development and training programs.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for rewards and recognition&nbsp;program&nbsp;to maximize employee engagement.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Evaluates team members within&nbsp;department&nbsp;and delivers constructive feedback to employees&nbsp;in regards to&nbsp;performance.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="none">Determines&nbsp;recommendation for staffing (including interviewing and hiring) and scheduling (planning,&nbsp;assigning&nbsp;and directing work) to meet business needs.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Determines&nbsp;work procedures and&nbsp;expedites&nbsp;workflow.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for employee performance (disciplining, coaching, counseling).</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">Meet any credentialing requirements of the Pennsylvania Gaming Control Board.&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">PHYSICAL DEMANDS&nbsp;&nbsp;</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p> <ul> <li>Standing/Walking 85% of the time</li> <li>Bending and lifting 15% of the time&nbsp;</li> <li>Lifting/moving maximum of 25lbs</li> </ul> <p><strong>WORK ENVIRONMENT</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.&nbsp;</p> <ul> <li>This is a smoking environment in guest areas and a non-smoking, except for designated areas, employee environment.</li> <li>High Noise Level&nbsp;</li> </ul>