Player Shift Manager

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Hollywood Gaming at Mahoning Valley Race Course

Hollywood Gaming at Mahoning Valley Race Course

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD GAMING AT MAHONING VALLEY <br />RACE COURSE</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,management,operations,compliance,qualifications,skills,initiative

Regular Full-Time

$46,888

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.&nbsp;</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!</p>
Responsibilities: <ul> <li>Supervision of staff and the overall daily management of a designated shift in Player Services department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.</li> <li>Responsible for the overall integrity of daily operations on assigned shift.</li> <li>Notifies Leader of escalated or prevalent guest issues/concerns and any apparent suspicious activity.</li> <li>Manages player tracking cards on-site, online, and digitally.</li> <li>May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.</li> <li>Prepares/reviews currency transactions reports.</li> <li>Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.</li> <li>Safeguards all cage assets.</li> <li>Manages acquisition of new players through the continuous promotion of the Rewards program and the special benefits of card membership.</li> <li>Manages vault accountability at end of shift on assigned shift.</li> <li>Manages the verification of credit line availability.</li> <li>Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.</li> <li>Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.</li> <li>Fills in on Player Attendant Duties, when necessary.</li> </ul> <br /><br /><br />This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
Requirements: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>Manages difficult or emotional guest situations; Responds promptly to guest needs.</li> <li>Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.</li> <li>Must be proficient in Microsoft applications (Excel, Access, Word, Outlook).</li> <li>Ability to understand and analyze Budget and P&amp;L Statements.</li> <li>Proven managerial and critical thinking skills required.</li> <li>Must possess excellent employee relations skills.</li> <li>Ability to write reports, business correspondence, and procedure manuals.</li> <li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li> <li>Ability to respond calmly and make rational decisions when required.</li> <li>Other duties, as needed.&nbsp;</li> <li>Associates degree (A.A) from technical school; or one to two years in management experience; or equivalent combination of education and experience.</li> <li>21+ years of age.</li> </ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">STAY IN THE GAME. FOLLOW US.</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET&trade; and theScore Bet Sportsbook and Casino&reg;.</p> <p>&nbsp;</p> <p>Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.&nbsp;</p> </div> </div> </div>