Registered Customer Service Representative

<strong>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.</strong>

Springfield, IL

Horace Mann

<p><strong>Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we&rsquo;ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.&nbsp; And with our broadened mission has come corporate growth:&nbsp; We serve more than 4,100 school districts nationwide, we&rsquo;re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.</strong></p> <p><strong>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs.&nbsp; We help educators identify their financial goals and develop plans to achieve them.&nbsp; This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.</strong></p> https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSite&c=1138841#/

keywords: management,quality assurance,support,sales,document,analysis,quality assurance,experience,insurance,certification

Full-Time

Overview: <div>Responsible for providing timely, accurate, and quality service to customers, third parties, and agents. Contact Center Representatives will support Annuity, Life, and Group lines of insurance. Receives inbound calls, places some out-bound response/follow-up calls. Responds to e-mail, internet/web, and chat inquiries. Maintains an ongoing relationship with agency/sales staff and selected customers. Uses knowledge of products and product availability to provide a communications link to the customer. Contact Center Representatives must be able to navigate multiple systems interfaces, manage time effectively, and adapt to an ever-changing environment of new products, systems, and processes.</div> <div id="gtx-trans" style="position: absolute; left: 362px; top: 26px;">&nbsp;</div>
Responsibilities: <ul> <li>Process and obtain a resolution of routine inquiries received by mail, e-mail, telephone, and/or internet/web contact within established guidelines</li> <li>Escalate more complex inquiries to Team Lead and/or Manager</li> <li>Track and document activity/notes in appropriate system</li> </ul> <div id="gtx-trans" style="position: absolute; left: -27px; top: 26px;">&nbsp;</div>
Requirements: Requirement<br /> <ul> <li>Focus on achieving quality standards set for the Contact Center while striving to improve overall Customer Experience</li> <li>When necessary, follow up on customer inquiries to ensure completion and accuracy</li> <li>Complete Series 6 and 63 and become a registered representative within the stipulated timeframe</li> <li>Life &amp; Health Licensing</li> </ul> Maintain any required FINRA registration and any required insurance agent or producer license in the state or states in which you are appointed <ul> <li>Desired:</li> <li>Two years of college or equivalent business experience</li> </ul> Prior contact center or customer service experience.