Billing Resolution Specialist

<strong>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.</strong>

Addison, TX

Horace Mann

<h4>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs.&nbsp; We help educators identify their financial goals and develop plans to achieve them.&nbsp; This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.</h4> https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSite&c=1138841#/

keywords: position summary,company description,solutions,teamwork,other duties,education & experience

Shared Services

Overview: <br />NTA Life Business Services Group ("BSG") provides third-party benefits administration to mid-market employer clients primarily in the public sector. BSG's primary administrative services include administration of Section 125 and 129 cafeteria plans and common remitter benefit billing. Billing Resolutions is responsible for providing excellent, personalized service for their assigned group billing clients. Billing Resolutions has a passion for customer service and will provide timely and accurate invoices, reconcile payments, and be the daily point-of-contact for their assigned groups.
Responsibilities: <br /> <ul> <li>Proactively outreach to assigned client groups to resolve discrepancies, establish relationships and build rapport</li> <li>Reconcile payments for various client groups timely and accurately</li> <li>Review current business processes and workflows to find new ways to deliver excellent service, both internally and externally</li> <li>Research discrepancies by working with internal departments and assigned clients to find resolutions quickly</li> <li>Adhere to all deadlines driven by the business</li> <li>Clearly and effectively correspond with clients to clear up payment issues and answer questions</li> <li>Review payroll slip requests to ensure accurate billing</li> <li>Assist with implementation of new groups</li> <li>Backup Billing Resolution Administrator as needed in order to meet service levels</li> <li>Assist with LifePro implementation as needed</li> <li>Create reports for assigned client groups</li> <li>Participate in BSG and affiliated entity Project Management efforts</li> <li>Actively participate and contribute to team projects and team meetings</li> <li>Assist team members as needed in order to meet team service levels and deadlines</li> <li>This position supports company initiatives and performs other duties as assigned</li> </ul>
Requirements: <br /> <ul> <li>Bachelor's degree preferred, High School diploma or GED required</li> <li>At least 2 years experience in an accounting/finance position</li> </ul>