Quality Process Analyst II

<strong>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.</strong>

Springfield IL or Remote

Horace Mann

<h4>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs.&nbsp; We help educators identify their financial goals and develop plans to achieve them.&nbsp; This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.</h4> https://boards.greenhouse.io/horacemannservicecorporation

keywords: job description,performance,coordinate,quality assurance,goals,experience

Distribution Home Office

Overview: <br />The&nbsp;<strong>Quality Process Analyst II</strong>&nbsp;will monitor and analyze risks for the organization in evaluating project plan deployment, conducting quality testing and evaluation, drafting reports, and collaborating with key leaders throughout the organization for non-compliance and remediation. They will also conduct evaluations of business processes and identify key recommendations to streamline and enhance processes that will improve the quality of services provided to customers.
Responsibilities: <br /> <p><strong><u>Performance:<br /><br /></u></strong></p> <ul> <li>Develop a project plan for a performance project for management review and approval</li> <li>Coordinate and/or lead cross-functional department company projects in support of company strategic initiatives and goals. Use flowcharting, statistical, spreadsheet, word processing, project management, and presentation software as necessary.</li> <li>Provide recommendations to enhance processes.</li> <li>Conduct meetings and walkthroughs with business partners.</li> <li>May provide some guidance (i.e., mentoring relationship) to staff within the department.</li> <li>Document work papers to evidence work performed in accordance with department standards.</li> <li>Develop and maintain productive business and information technology partner relationships through individual contacts (Client Relationship Model) and group meetings.</li> </ul> <p>&nbsp;</p> <p><strong><u>Quality:<br /><br /></u></strong></p> <ul> <li>Develop and execute test plans to ensure that all objectives are met.</li> <li>Document work papers to evidence work performed in accordance with department standards.</li> <li>Compile and analyze statistical data.</li> <li>Ensure that user expectations are met during the testing process.</li> <li>Draft quality assurance policies and procedures.</li> <li>Investigate customer complaints and product issues.</li> <li>Draft regular reporting of quality results</li> <li>Drive significant improvements to service quality, resulting in increased customer retention and growth in corporate revenues.</li> <li>Provide quality results findings that impact employee performance rating without creating conflict</li> <li>Identify process improvements and translate them into practical solutions before they become critical</li> </ul>
Requirements: <br /> <p><strong><u>Job Requirements:<br /><br /></u></strong></p> <ul> <li>Minimum of 3 years of prior experience is highly desired.</li> <li>Project Management Experience.</li> <li>History of high-impact project execution.</li> <li>Mix of Technology and Business Experience.</li> <li>Insurance Industry is a plus.</li> <li>Proven ability to drive cross-functional execution.&nbsp;&nbsp;</li> </ul> Work location is flexible if approved by the Company except that the position may not be performed remotely from NYC.<br /> <p>&nbsp;</p> <div class="content-conclusion"> <p>Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we&rsquo;ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we&rsquo;re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.</p> <p>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.</p> <p>EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</p> <p>For applicants that are California residents, please review our&nbsp;<a href="https://www.horacemann.com/privacy/ccpa" target="_blank" rel="noopener noreferrer">California Consumer Privacy Notice</a></p> <p>All applicants should review our&nbsp;<a href="http://www.horacemann.com/privacy.aspx" target="_blank" rel="noopener noreferrer">Horace Mann Privacy Policy</a></p> </div>