Service Representative - Property & Casualty

<strong>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.</strong>

Remote

Horace Mann

<h4>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs.&nbsp; We help educators identify their financial goals and develop plans to achieve them.&nbsp; This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.</h4> https://boards.greenhouse.io/horacemannservicecorporation

keywords: position summary,schedule,insurance,customer service,compliance,education,experience,licensure,skills,work environment,internet

Customer Care Operations

$16.20 - $25.43 per hr.

Overview: <p><strong>Customer Care - Fully Remote position in Property &amp; Casualty.&nbsp;</strong></p> <p><strong>Start Date: May 12, 2025</strong></p> <p><strong>Schedule: Must be able to work any shift that falls between the hours of 7:00 am - 8:00 pm CST Monday-Friday.</strong></p> <p>In this role, you will primarily support&nbsp;<strong>educators</strong>&nbsp;by addressing inquiries about their auto and property insurance policies. Through phone calls, emails, and live chats, you will provide exceptional&nbsp;<strong>customer service</strong>, helping our clients protect their valuable assets.</p> <p>No license or experience in Insurance? No problem! Horace Mann will provide the necessary training and support to help you obtain your&nbsp;<strong>Property &amp; Casualty License</strong>&nbsp;if you do not already have one.</p> <p>If you have a&nbsp;<strong>passion</strong>&nbsp;for supporting educators and making a meaningful&nbsp;<strong>impact</strong>, this role could be a great fit for you.</p>
Responsibilities: <ul> <li>Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies.</li> <li>Drive Property and Casualty profitable growth and retention by providing proactive, solution-based, consultative service, up-sell and cross-sell of insurance solutions to existing customer base.</li> <li>Use critical, independent analysis and judgment to investigate, and problem solve Customers' inquiries via phone, email, and chats.</li> <li>Meet and/or exceed individual customer service and quality goals by executing the customer experience service model.</li> <li>Maintain compliance within every interaction by adhering to all applicable company and state rules and regulations.</li> <li>Responsible for ensuring the highest level of quality, integrity, customer experience and agent experience.</li> <li>Duties, responsibilities, and activities may be assigned or changed from time to time.</li> </ul>
Requirements: <ul> <li><strong>Education and Experience:</strong> <ul> <li>H.S. diploma or GED required (Bachelor&rsquo;s degree preferred).</li> <li>2+ years of customer service/business/sales experience preferred.</li> <li>Insurance or Finance industry experience helpful.</li> </ul> </li> <li><strong>Licensing and Training:</strong> <ul> <li>Successfully complete the Service Representative Trainee Program</li> <li>Obtain and maintain Insurance Producers License and Non-Residence License within 12 months of hire and maintain after that</li> </ul> </li> <li><strong>Skills and Abilities:</strong> <ul> <li>Basic math skills and billing interpretation skills.</li> <li>Effective communication, both written and verbally &ndash; ability to identify unmet customer needs and provide solutions.</li> <li>Demonstrate active listening, system navigation, research, problem-solving, critical thinking, organization and time management skills.</li> </ul> </li> <li><strong>Work Environment and Schedule:</strong> <ul> <li>Internet speed of at least 10 mb/s download 1mb/s upload &ndash; Verification required.</li> <li><strong>Employee must have a private, organized location removed from daily household distractions.</strong></li> </ul> </li> </ul> <p><strong>Work location is flexible if approved by the Company except that the position may not be performed remotely in New York, California, Colorado, Washington, New Jersey, Maryland, Alaska, Hawaii, Massachusetts, Minnesota, New Mexico, Oregon<span class="modified">, or Rhode Island</span>. </strong></p>