Vice President Coverage Consultation Center

<strong>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.</strong>

Remote

Horace Mann

<h4>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs.&nbsp; We help educators identify their financial goals and develop plans to achieve them.&nbsp; This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.</h4> https://boards.greenhouse.io/horacemannservicecorporation

keywords: position summary,why join us?,leadership,performance,compliance,education,experience,knowledge,skills

Affiliate Distribution

$139,300.00 - $205,450.00

Overview: At Horace Mann, we are passionate about helping educators and their families protect what they have today and prepare for a successful tomorrow. We are seeking a dynamic&nbsp;<strong>Vice President</strong>&nbsp;to lead our&nbsp;<strong>Coverage Consultation Center</strong>, a growing team dedicated to delivering outstanding customer experiences and driving meaningful business results.<br /><br /> <p><strong>Why Join Us</strong></p> <p>At Horace Mann, you will have the opportunity to:</p> <ul> <li>Lead a high impact, customer facing team at a mission driven company</li> <li>Collaborate with innovative colleagues across Marketing, Distribution, Product, and Finance</li> <li>Shape the future of a growing sales center that makes a difference for educators and their families</li> <li>Grow your career while driving transformation and results in a supportive, values driven culture</li> </ul>
Responsibilities: <p>As the Vice President of the Coverage Consultation Center, you will:</p> <ul> <li>Provide strategic direction for all sales call center operations to ensure alignment with company goals and growth targets</li> <li>Lead, coach, and develop call center leaders and licensed sales teams to deliver high performance and continuous improvement</li> <li>Create and implement innovative sales coaching, training, and development programs</li> <li>Drive performance results through scorecards, incentives, and clear accountability</li> <li>Optimize staffing, scheduling, and resources to maximize productivity and client satisfaction</li> <li>Partner across departments to deliver campaigns, support multi-channel lead generation, and improve customer engagement</li> <li>Ensure compliance with all licensing and regulatory requirements while maintaining a customer first focus</li> </ul>
Requirements: <p><strong>What We Are Looking For</strong></p> <p>We are seeking a visionary leader who can:</p> <ul> <li>Motivate, inspire, and develop teams to achieve their highest potential</li> <li>Champion a customer centric culture that ensures every interaction delivers value and builds trust</li> <li>Drive innovation by bringing fresh ideas and embracing change with energy and confidence</li> <li>Take proactive ownership, anticipating challenges and turning them into opportunities</li> <li>Communicate with clarity and influence at all levels of the organization</li> <li>Foster collaboration across departments to align strategies and deliver results</li> </ul> <br /> <p><strong>Education and Experience</strong></p> <ul> <li>Bachelor&rsquo;s degree required; advanced degree preferred.</li> <li>10+ years of experience in call center sales leadership, preferably in financial services or insurance.</li> <li>Proven track record managing large-scale inside sales operations (100+ seats) with consistent revenue and performance results.</li> <li>Knowledge with call center metrics such as Service Level, AHT, Occupancy</li> </ul> <p><strong>Skills &amp; Competencies</strong></p> <ul> <li>Strong leadership and team-building skills with ability to influence at all levels.</li> <li>Deep knowledge of call center sales operations, technology platforms (CRM, dialers, QA tools), and regulatory requirements.</li> <li>Data-driven decision maker with ability to analyze KPIs, identify trends, and implement corrective actions.</li> <li>Exceptional communication and presentation skills, able to interact effectively with executive leadership and front-line staff.</li> </ul>