Infrastruct Engineer

<strong>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.</strong>

Springfield, IL

Horace Mann

<p>Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we&rsquo;ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.&nbsp; And with our broadened mission has come corporate growth:&nbsp; We serve more than 4,100 school districts nationwide, we&rsquo;re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.</p> <p>We&rsquo;re motivated by the fact that educators take care of our children&rsquo;s future, and we believe they deserve someone to look after theirs.&nbsp; We help educators identify their financial goals and develop plans to achieve them.&nbsp; This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.</p> https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSite&c=1138841#/

keywords: project management,technical,architecture,provide,teamwork,management,create,wireless,support,network,knowledge,education,management

Full-Time

Overview: <span data-darkreader-inline-color="">You will be supporting employees that helping educators protect their assets.&nbsp;</span><span data-darkreader-inline-bgimage="" data-darkreader-inline-bgcolor="">You will provides enterprise wide technical analysis, installation, maintenance, and modification of the Local and Wide Area Network Equipment and Services as well as telecom equipment and services. You help to define the structure and architecture of the enterprise wide network. You will be provides project management of installation, testing, and implementation of networking hardware and wiring for the enterprise network and telecom equipment. You will provide analysis of monitoring tool data to determine possible issues and provide trending and capacity planning as well&nbsp;as being the escalation point in working issues to resolution</span>
Responsibilities: <p><strong><span data-darkreader-inline-bgimage="" data-darkreader-inline-bgcolor="" data-darkreader-inline-color="">Essential Functions -- Telephony</span></strong></p> <p><span data-darkreader-inline-bgimage="" data-darkreader-inline-bgcolor="" data-darkreader-inline-color="">Provide Support for portions of the IP telephony / Call center Environment as needed</span></p> <p><span data-darkreader-inline-bgimage="" data-darkreader-inline-bgcolor="" data-darkreader-inline-color="">Create and maintain telephony documentation and procedures.</span></p> <p><span data-darkreader-inline-bgimage="" data-darkreader-inline-bgcolor="" data-darkreader-inline-color="">Resolve customer support tickets as assigned, including add/moves/changes.</span></p> <p><span data-darkreader-inline-bgimage="" data-darkreader-inline-bgcolor="" data-darkreader-inline-color="">Configure Arista and HP switches as needed.</span></p> <p><span data-darkreader-inline-bgimage="" data-darkreader-inline-bgcolor="" data-darkreader-inline-color="">Configure Palo Alto and Cisco firewalls.</span></p> <p>Effectively works as a member of the team that provides Telephony and Network services for the organization.</p> <p>Cisco Unified Communications Manager</p> <p>Cisco Unified Contact Center Express</p> <p>Cisco Voice platforms, Unity, VOIP Gateway, SIP, Dialing Plans, and Cisco Unified Border Element (CUBE)</p> <p>Rightfax faxing solution</p> <p>Verint Call Recording Software</p> <p>Working knowledge of operation of Arista and HP/Aruba switches, Aruba wireless and Cisco and Palo Alto Networks firewalls.</p> <p>Knowledge of operation of SolarWinds suite of monitoring tools, Cisco Stealthwatch and ThousandEyes.</p> <p>Working knowledge of general network diagnostics including 802.1x and QoS.</p>
Requirements: <ul> <li data-darkreader-inline-color="">Bachelor'sdegree preferred or high school diploma/GED with 4 years of business experience</li> <li data-darkreader-inline-color="">Cisco Unified Communications Manager</li> <li data-darkreader-inline-color="">Cisco Unified Contact Center Express</li> <li data-darkreader-inline-color="">Cisco Voice platforms, Unity, VOIP Gateway, SIP, Dialing Plans, and Cisco Unified Border Element (CUBE)</li> <li data-darkreader-inline-color="">Rightfax faxing solution</li> <li data-darkreader-inline-color="">Verint Call Recording Software</li> <li data-darkreader-inline-color="">Working knowledge of operation of Arista and HP/Aruba switches, Aruba wireless and Cisco and Palo Alto Networks firewalls.</li> <li data-darkreader-inline-color="">Knowledge of operation of SolarWinds suite of monitoring tools, Cisco Stealthwatch and ThousandEyes.</li> <li data-darkreader-inline-color="">Working knowledge of general network diagnostics including 802.1x and QoS.</li> </ul>