Business Applications Support Specialist

<strong>We&rsquo;ve spent the past 20 years pushing the boundaries of traditional business. Though we&rsquo;ve evolved from an equipment dealership into an IT and managed services provider, our goal remains the same: to provide world-class customer experiences for the companies who are often ignored by big enterprises. To do this, we need top talent, skilled specialists, and the hardest of workers looking to build successful careers at Impact.<br /><br /><a href="https://www.impactmybiz.com/managed-services/digital-innovation/" target="_blank" rel="noopener noreferrer">Learn more about our Digital Innovation Division</a><br /></strong>

Chicago, IL

Impact

<div class="about-us-description ng-binding"> <div class="fusion-text"> <h4 class="fusion-responsive-typography-calculated" style="padding-left: 30px;" data-fontsize="24" data-lineheight="31.92px"><strong>Building the people who build the business.<br /><br />We&rsquo;ve spent the past 20 years pushing the boundaries of traditional business. Though we&rsquo;ve evolved from an equipment dealership into an IT and managed services provider, our goal remains the same: to provide world-class customer experiences for the companies who are often ignored by big enterprises. To do this, we need top talent, skilled specialists and the hardest of workers looking to build successful careers at Impact.&nbsp;</strong></h4> </div> <div class="fusion-text"> <h4 style="padding-left: 30px;"><strong>Whether you&rsquo;re looking for a fresh start, a career change or the chance to use your experience to make a difference, you&rsquo;re welcome at Impact. With 700 employees and 18 locations spread across the Midwest and West Coast, we are committed to empowering each individual with education, training and the support needed to compete and succeed, and change the way our customers do business.</strong></h4> <h4 style="padding-left: 30px;"><strong>The world of technology shows no signs of slowing down, and neither do we. Think you can keep up? Apply today!</strong></h4> </div> </div> https://vizi.vizirecruiter.com/Impact-2824/index.html

keywords: support,client experience,passion for technology,customer care,technical support,solutions,education,database knowledge,customer service,key traits

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Overview: Impact is hiring a Business Applications Support Specialist for our nationally ranked Best and Brightest Workplace!<br /> <br />The Business Applications Support Specialist is an important part of our Software Services Post Sales Team. The Post Sales Team is responsible for managing the implementation activities along with the support services for our clients. As a Business Applications Support Specialist, you will be focusing on customer related issues/tickets and escalating when needed. This individual will be an effective communicator and have a passion to work with our clients to understand their business processes. <br />
Responsibilities: <ul><li>Support our customers and internal sales team with technical inquiries by telephone, and email </li><li>Diagnose and resolves basic and more complex customer issues </li><li>Provide technical guidance for customers</li><li>Develop and implement solutions for our Document Management software and Business Process Automation software based on requirements given</li><li>Investigate problems and common errors using resources, technical tools, and any other means necessary</li><li>Keep track of common issues and ensure proper documentation of issues </li><li>Perform and lead training of our Document Management software</li></ul>
Requirements: The ideal candidate will be a self-driven and organized problem-solver and have a passion for learning new technology and understanding business processes. <br /> <br />Desired Skills: <br /> <ul> <li>Business or MIS/Computer Science Degree (or necessary training of equivalent nature)</li> <li>Excellent understanding in Microsoft Windows operating systems (Windows 10, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019)</li> <li>Excellent understanding of databases (MSSQL, MySQL)</li> <li>General programming and development proficiencies (.NET, C#, JavaScript, Web Services, HTML, etc)</li> <li>Strong customer service communication and skills</li> <li>Knowledgeable in General Network Infrastructure</li> <li>General PC/Software Troubleshooting Ability</li> <li>Knowledgeable in business processes</li> <li>Strong communication skills</li> <li>High degree of self-motivation</li> <li>Ability to work on your own initiative and as part of a team</li> <li>Results oriented</li> </ul>