Customer Service Administrator

<strong>We&rsquo;ve spent the past 20 years pushing the boundaries of traditional business. Though we&rsquo;ve evolved from an equipment dealership into an IT and managed services provider, our goal remains the same: to provide world-class customer experiences for the companies who are often ignored by big enterprises. To do this, we need top talent, skilled specialists, and the hardest of workers looking to build successful careers at Impact.<br /><br /><a href="https://www.impactmybiz.com/careers/" target="_blank" rel="noopener noreferrer">Our Mission, Core Values &amp; Benefits</a><br /></strong>

Lake Forest, IL

Impact

<div class="about-us-description ng-binding"> <div class="fusion-text"> <h4 class="fusion-responsive-typography-calculated" style="padding-left: 30px;" data-fontsize="24" data-lineheight="31.92px">Building the people who build the business.<br /><br />We&rsquo;ve spent the past 20 years pushing the boundaries of traditional business. Though we&rsquo;ve evolved from an equipment dealership into an IT and managed services provider, our goal remains the same: to provide world-class customer experiences for the companies who are often ignored by big enterprises. To do this, we need top talent, skilled specialists and the hardest of workers looking to build successful careers at Impact.&nbsp;</h4> </div> <div class="fusion-text"> <h4 style="padding-left: 30px;">Whether you&rsquo;re looking for a fresh start, a career change or the chance to use your experience to make a difference, you&rsquo;re welcome at Impact. With 700 employees and 18 locations spread across the Midwest and West Coast, we are committed to empowering each individual with education, training and the support needed to compete and succeed, and change the way our customers do business.</h4> <h4 style="padding-left: 30px;">The world of technology shows no signs of slowing down, and neither do we. Think you can keep up? Apply today!</h4> </div> </div> https://vizi.vizirecruiter.com/Impact-2824/index.html

keywords: corporate administration team,customer service,supply orders,customer experience,supplies,education,skills,experience

Entry Level

Overview: <p>Impact Networking is currently seeking a Supply Administrator to join our fast-paced, dynamic administrative team!</p> <p>As a Supply Administrator, you will work collaboratively with the entire administrative team to ensure we are portraying and providing the best, top-of-the-line service to our customers.</p>
Responsibilities: <ul> <li>Placing customer supply orders that we receive by email or over the phone into our ERP system, E-automate quickly and accurately</li> <li>Providing excellent customer service to internal and external customers</li> <li>Resolving any customer problems that may result from their shipments, through UPS or our warehouse</li> <li>Purchasing and stocking our warehouse with the correct amounts of inventory needed for each item we use on a daily basis</li> <li>Resolving emergency supply situations quickly and efficiently</li> <li>Processing returns and exchanges of defective products</li> <li>Creating items and making sure all pricing and availability is correct</li> </ul>
Requirements: <ul> <li>Customer service skills</li> <li>Knowledge of administrative and clerical procedures</li> <li>Email and Keyboard skills</li> </ul> <p><strong>Education and Experience:</strong></p> <ul> <li>High school diploma required</li> <li>Associate's degree preferred</li> </ul> <p><strong>Key Competencies:</strong></p> <ul> <li>Problem-solving skills to resolve customer issues quickly</li> <li>Ability to multitask and adapt to changes</li> <li>Verbal and written communication skills</li> <li>Detail-oriented and works with a high degree of accuracy</li> <li>Organized and flexible</li> <li>Self-directed and able to complete tasks with limited supervision</li> <li>Maintaining a positive attitude under high-stress situations</li> </ul>