Implementation Engineer

<p>InFlight is looking for an Implementation Engineer who understands the root causes of problems, delivers a full resolution to the customer and makes strategic recommendations to our developers. This is a hybrid role, extending far beyond simple support, which includes work on other development and process-improvement projects.</p>

Remote

InFlight Corporation

At InFlight, we believe that multi-million dollar enterprise software can and should be every bit as easy-to-use as a $1 smartphone app. InFlight modernizes and mobilizes business critical enterprise applications for Fortune 500 customers, giving them full control over the user experience. We build strong relationships with our clients and consistently impress them with innovative, reliable solutions that deliver real and immediate business value. Our technology is unique in the market and enables clients to completely re-imagine cumbersome and complicated applications without changes to the underlying enterprise system. Clients can now put users first and make it easier for them to complete tasks without abandoning their existing investment. This enables our clients to economically extract maximum value from their business critical, legacy web applications. http://www.inflightintegration.com

keywords: what we do,what makes us unique,why join us now?,set up customer specific demos,build installer scripts,help manage,document,train,technical expertise,education,development (front-end),understanding of cross-platform web browsers,communication

Mid

Overview: <p><span class="s1">It&rsquo;s an exciting time to join InFlight &ndash; we&rsquo;re rapidly growing our stable of Fortune 500 customers and have millions of users on our platform. If you&rsquo;re ready to use your software chops to propel our company and your career to new heights, this is the job for you.</span></p> <p>InFlight is looking for an Implementation Engineer who understands the root causes of problems, delivers a full resolution to the customer and makes strategic recommendations to our developers. This is a hybrid role, extending far beyond simple support, which includes work on other development and process-improvement projects.</p> <p><strong>What we do</strong></p> <p>InFlight brings the user experience of aging enterprise applications into the future. We do things with legacy enterprise software that no one thought possible.</p> <p>Our Zen-like approach to modernization is so simple, yet so sophisticated, it dissolves all the technical and organizational hurdles that enterprises usually face during IT projects.</p> <p>We enable blue chip brands to:</p> <ul> <li><span class="s1">Enhance online and mobile service delivery to create emotional impact and engagement.</span></li> <li><span class="s1">Step outside disruptive and expensive cycle of software upgrades and migrations.</span></li> <li><span class="s1">Deliver a perpetually fresh user experience for the least cost.</span></li> </ul> <p>InFlight is a small software company that&rsquo;s been able to transcend the hype usually associated with the industry. We&rsquo;ve got all the perks and opportunities that start-ups have, plus all the advantages of being an established and profitable business.</p> <div>&nbsp;</div>
Responsibilities: <ul> <li>Setting up compelling customer-specific demo environments and analyzing customer requirements as part of our team-sales process</li> <li>Install and configure InFlight products in customer environments</li> <li>Build installer scripts and helping augment customer provided installer scripts for migration to production and pre-production environments</li> <li>Help manage the InFlight customer support portal and processes</li> <li>Take ownership of customer reported issues and providing resolutions without the need to escalate</li> <li>Document troubleshooting and problems resolution steps</li> <li>Train customers as needed</li> <li>Champion best practices to make InFlight &ldquo;better, faster, stronger&rdquo;</li> </ul>
Requirements: <p><strong>Ideally, you will have:</strong></p> <ul> <li>A university degree or college diploma in Computer Science, Computer Engineering or a related field</li> <li>Experience with HTML5, Bootstrap3, jQuery, JSON, JavaScript</li> <li>Competency in CSS3 and semantic mark-up[KW1]&nbsp;</li> <li>Experience working in Windows/ASP.NET environments</li> <li>Understanding of cross-platform web browsers and debugging tools, including Fiddler and in-browser F12 tools</li> <li>An obsession with the details.</li> <li>Impeccable written and verbal communication skills.</li> </ul> <p>Want to learn more about what it&rsquo;s like to work at InFlight?</p> <p>Visit our Careers page (<a href="http://www.inflightintegration.com/jobs" target="_blank" data-cke-saved-href="http://www.inflightintegration.com/jobs">www.inflightintegration.com/jobs</a>) to learn more about our perks, culture and values.</p> <p><strong>Does this sound good? Apply now!</strong></p> <p>If you&rsquo;re ready to make an impact on how the world&rsquo;s biggest brands work, we&rsquo;d love to hear from you.</p> <p>In addition to cover letter and resume, please send work examples you&rsquo;re particularly proud of.</p> <p>InFlight welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p> <p>&nbsp;</p>