Dispatcher III

<strong>Inframark is an independent, American-owned company widely recognized as a leader in Water Infrastructure Operations and Infrastructure Management Services.</strong><br /><br /><strong>Our mission is to be the partner and protector of the most critical resource that helps communities prosper.</strong>

Katy, TX

Inframark, LLC

<strong><strong><strong><strong>At Inframark, we know our success depends on the dedicated people that deliver our services and support the communities we serve every single day.&nbsp; We&rsquo;ve worked hard to build an engaging culture that creates meaningful careers and enables our people to thrive.<br /><br />Watch <a href="https://www.youtube.com/watch?v=hBs73k66cvs&amp;t=4s" target="_blank" rel="noopener noreferrer">Inframark on Military Makeover</a>&nbsp;and learn about our commitment to hiring veterans!&nbsp;<br /><br /><br />All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.<br /><br />More Details Can Be Found Here: <br /><a href="http://www.myinframarkbenefits.com/EEO_statement_and_California_Privacy_Disclosure.pdf" target="_blank" rel="noopener noreferrer">EEO_statement_and_California_Privacy_Disclosure.pdf&nbsp;</a><br /></strong></strong></strong></strong> https://www.inframark.com/

keywords: job purpose,customer care,security,performance,program,communication,maintenance,compliance,pure partnership,safety,education,technical,experience,organization,leadership,solutions,training,professional licensures and certifications

Non-Exempt Full-Time

Competitive Salary and Benefits

Overview: The Dispatcher III is responsible investigating and relaying customer issues/requests to the appropriate personnel and assists I the general supervision of the Dispatch staff.
Responsibilities: <li> Supervises, coordinates and prioritizes all communication center activities in the absence of a manager. Provides back up support for Dispatch supervisors. </li><li> Assists new and/or Level 1 Dispatchers with customer issues. Assists with training of new Level 1 Dispatchers.? </li><li> Ensures that SOPs are followed, and customer service/individual performance metrics are met daily. Coordinates with other departments. </li><li> Prepares and maintains electronic log sheets, district assignment spreadsheets, on-call sheets and employee I.D. and contact sheets. </li><li> Dispatches field personnel (technicians, plant operators, emergency maintenance crews) as requested by customers and/or field and operating supervisors. </li><li> Responds to after hour customer (repair) services and coordinates service response with the appropriate division. </li><li>Receives, classifies and prioritizes all incoming calls in the Dispatch all queue. </li><li>Monitors and logs all communications on a Dispatch log sheet or in work order program. </li><li>Monitors and responds to facility alarms, security system alarms and TX 811 Locate requests. Monitors and responds to active alarms, pump stations and metering stations where applicable. </li><li>Other duties as assigned. </li></ul>
Requirements: <p><em><strong>Education/Experience</strong></em>:&nbsp; High School Diploma or GED.&nbsp; 4-5 years of experience.</p> <p><em><strong>Technical</strong></em>:&nbsp; Basic proficiency with Microsoft Office applications &amp; internet.&nbsp; Ability to work with basic office equipment &amp; phone systems.&nbsp; Other technical skills (specific to role and location): Basic map reading ability.&nbsp; Basic knowledge of water distribution systems.</p> <p><em><strong>Communication</strong></em>:&nbsp; Communicates clearly &amp; professionally.&nbsp; Contributes to a positive internal &amp; external customer experience.&nbsp; Maintains composure in challenging situations.&nbsp; Collaborates with others.&nbsp; Asks for constructive feedback.&nbsp; Communicates detailed information.</p> <p><em><strong>Problem Solving &amp; Quality</strong></em><strong>:&nbsp;&nbsp;</strong>Pays attention to detail.&nbsp; Identifies &amp; solves complex issues.&nbsp; Escalates issues accordingly; Checks work for quality.&nbsp; Shares suggestions to improve quality &amp; productivity.&nbsp; Identifies, solves complex issues.</p> <p><em><strong>Managing for Results</strong></em>:&nbsp; Works independently with minimal supervision.&nbsp; Takes projects to completion.&nbsp; Follows all company policies &amp; SOPs.&nbsp; Manages multiple tasks, projects &amp; priorities.&nbsp; Demonstrates flexibility in workflow &amp; scheduling.</p> <p><em><strong>Leadership &amp; Initiative</strong></em>:&nbsp; Demonstrates a positive attitude.&nbsp; Acts in accordance with company vision, mission &amp; values.&nbsp; Takes accountability for own performance.&nbsp; Willing to take on additional assignments.&nbsp; Seeks out opportunities for leadership &amp; development.&nbsp; Trains others.&nbsp; Takes charge in absence of supervisor.&nbsp;</p> <p><strong><u>&nbsp;</u></strong></p> <p><strong><u>PHYSICAL DEMANDS</u></strong></p> <p>The work environment is characteristic of an office environment:&nbsp; sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.&nbsp;</p>