Customer Service Representative

<strong>Inframark is an independent, American-owned company widely recognized as a leader in Water Infrastructure Operations and Infrastructure Management Services.</strong><br /><br /><strong>Our mission is to be the partner and protector of the most critical resource that helps communities prosper.</strong>

Bridgeport, CT

Inframark, LLC

<strong><strong><strong><strong>At Inframark, we know our success depends on the dedicated people that deliver our services and support the communities we serve every single day.&nbsp; We&rsquo;ve worked hard to build an engaging culture that creates meaningful careers and enables our people to thrive.<br /><br />Watch <a href=";t=4s" target="_blank" rel="noopener noreferrer">Inframark on Military Makeover</a>&nbsp;and learn about our commitment to hiring veterans!<br /></strong></strong></strong></strong>

keywords: job purpose,review,customer service,relations,operations,compliance,pure partnership,safety,education & experience,skills,leadership,physical demands,professional licensures and certifications

Exempt Full-Time

Competitive Salary and Benefits

Overview: <br />The Customer Service Representative is responsible for handling and processing incoming calls and requests from customers.
Responsibilities: <br /> <ul> <li>Takes, prepares, tracks, and expedites customer orders and inquiries by phone and in person.</li> <li>Fills out necessary paperwork associated with each transaction. Generates reports as needed.</li> <li>Refers service failure complaints to designated departments for investigation.</li> <li>Inputs information regarding inspections and payments.</li> <li>Prepares basic correspondence with customers.</li> <li>Answer phones, handle customer inquiries as appropriate, including documentation of calls in the billing system.</li> <li>Research billing issues. Provide a thorough accounting and explanation to the customer, bringing each request to completion.&nbsp;</li> <li>Cash handling &ndash; receive payments at window. Process as necessary, with appropriate documentation according to cash handling procedures.</li> <li>Review and update billing system as necessary, including: <ul> <li>Update based on customer requests, following appropriate guidelines.</li> <li>Process billing adjustments as needed or required.</li> <li>In all cases, follow appropriate guidelines and procedures.</li> </ul> </li> <li>Interface with, and/or respond to client requests as required.&nbsp;</li> <li>Back-up for other customer service rep&rsquo;s responsibilities in the case of sickness, vacation, or extended absences.</li> <li>Keep supervisor informed of any relevant situation(s) that in any way would jeopardize or adversely affect normal business operations.</li> <li>Maintain harmony and respect in relationships with co-workers.</li> <li>Attend training as necessary or as required to enhance customer service skills.</li> <li>Filing as necessary.</li> </ul>
Requirements: <br /> <p><em><strong>Education/Experience</strong></em>: High School Diploma or GED and 1-year related experience.</p> <p><em><strong>Technical</strong></em>: Basic proficiency with Microsoft Office applications &amp; internet. Ability to work with basic office equipment &amp; phone systems. Ability to work with numbers, including calculations &amp; cash handling. Ability to type 35 WPM, including Alpha-numeric keys &amp; 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing &amp; payment processing.</p> <p><em><strong>Communication</strong></em>: Communicates clearly &amp; professionally. Contributes to a positive internal &amp; external customer experience. Willing to help others. Maintains composure in challenging situations.</p> <p><em><strong>Problem Solving &amp; Quality</strong></em><strong>:&nbsp;</strong>Pays attention to detail. Identifies &amp; solves problems. Escalates issues accordingly. Checks work for quality.</p> <p><em><strong>Managing For Results</strong></em>: Works well with supervision. Takes projects to completion. Follows all company policies &amp; SOPs. Manages multiple tasks.</p> <p><em><strong>Leadership &amp; Initiative</strong></em>: Demonstrates a positive attitude. Acts in accordance with company vision, mission &amp; values. Takes accountability for own performance. Willing to take on additional assignments.</p> <p>&nbsp;</p> <p><strong>PHYSICAL DEMANDS</strong></p> <p>The work environment is characteristic of an office environment: sitting, standing, walking, bending, and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.</p>