Community Transitions Manager

<strong>Inframark is an independent, American-owned company widely recognized as a leader in Water Infrastructure Operations and Infrastructure Management Services.</strong><br /><br /><strong>Our mission is to be the partner and protector of the most critical resource that helps communities prosper.</strong>

Katy, TX

Inframark, LLC

<strong><strong><strong><strong>At Inframark, we know our success depends on the dedicated people that deliver our services and support the communities we serve every single day.&nbsp; We&rsquo;ve worked hard to build an engaging culture that creates meaningful careers and enables our people to thrive.<br /><br />Watch <a href=";t=4s" target="_blank" rel="noopener noreferrer">Inframark on Military Makeover</a>&nbsp;and learn about our commitment to hiring veterans!<br /></strong></strong></strong></strong>

keywords: job purpose,project management,collaboration,performance,support,other duties,compliance,pure partnership,safety,education & experience,skills,leadership,physical demands,professional licensures and certifications

Exempt Full-Time

Competitive Salary and Benefits

Overview: The Community Transitions Manager is responsible for performing the day-to-day management and coordination of Community Associations through the onboarding and exiting process and effectively communicate the transition progress to key stakeholders.
Responsibilities: <br /> <ul> <li>Manages the entire project life cycle of the onboarding process for a new client.</li> <li>Works with department managers and key strategic personnel to develop the project timeline, deliverables, and milestones for each onboarding client. Liaise with Operations Manager to maintain project schedule and efficacy.</li> <li>Provides project updates on a consistent basis to various stakeholders about timeline, progress, and barriers.</li> <li>Works with Board of Directors, Community Association Manager, and Director of Community Management to develop strategic plan upon completion of transition. Ensures activities align with mission, vision, goals, and critical success factors.</li> <li>Develops communication campaigns to stakeholders that support different messages based on the content and audience.</li> <li>Responsible for learning and understanding the client infrastructure, billing, management dynamics, etc. to provide recommendations to the team on the best way to set up and integrate the client into our business processes.</li> <li>Works with the Board of Directors and Community Association Manager to facilitate the software setup and portal access for new clients.</li> <li>Responsible for facilitating all required state filings and documents in accordance with statutes.</li> <li>Updates all contractor/vendor information and manages information in property management software.</li> <li>Responds to calls and inquiries from Board members, homeowners, and vendors. Ensures that all calls and inquiries are reported, resolved, and recorded.</li> <li>Assists Operations Manager with demonstrations and client training for online portals.</li> <li>Works with Operations Manager for ongoing training and mentoring.</li> <li>Guides the Board of Directors with recommendations for best practices and efficient management tools.</li> <li>Serves as the Community Association Manager for the initial period, as needed.</li> <li>Measure project performance to identify areas for improvement.</li> <li>Other duties as assigned.</li> </ul>
Requirements: <br /> <p><strong><em>Education/Experience</em></strong>: BA/BS and 1-2 years of Community/Association management experience or AA and 2-3 years of Community/Association management experience.</p> <p><strong><em>Licenses/Certifications</em></strong>: Valid Driver&rsquo;s License. CMCA, AMS preferred.</p> <p><strong><em>Technical</em></strong>: Advanced proficiency with Microsoft Office applications, SaaS platforms &amp; internet research. Ability to work with basic office equipment &amp; phone systems.</p> <p><strong><em>Communication</em></strong>: Communicates clearly &amp; professionally. Contributes to a positive internal &amp; external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Communicates detailed information.</p> <p><strong><em>Problem Solving &amp; Quality</em></strong><strong>:&nbsp;</strong>Pays attention to detail. Identifies &amp; solves complex issues. Escalates issues accordingly; Checks work for quality. Shares suggestions to improve quality &amp; productivity. Identifies, solves complex issues.</p> <p><strong><em>Managing For Results</em></strong>: Works independently with minimal supervision. Takes projects to completion. Follows all company policies &amp; SOPs. Manages multiple tasks, projects &amp; priorities. Demonstrates flexibility in workflow/scheduling.</p> <p><strong><em>Leadership &amp; Initiative</em></strong>: Demonstrates a positive attitude. Acts in accordance with company vision, mission &amp; values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership &amp; development. Trains others. Takes charge in absence of supervisor.<br /><br /></p> <p><strong>PHYSICAL DEMANDS</strong></p> <p>The work environment is characteristic of an office environment: sitting, standing, walking, bending, and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.</p>