Customer Service Representative I

<strong>Inframark is an independent, American-owned company widely recognized as a leader in Water Infrastructure Operations and Infrastructure Management Services.</strong><br /><br /><strong>Our mission is to be the partner and protector of the most critical resource that helps communities prosper.</strong>

El Paso, TX

Inframark, LLC

<strong><strong><strong><strong>At Inframark, we know our success depends on the dedicated people that deliver our services and support the communities we serve every single day.&nbsp; We&rsquo;ve worked hard to build an engaging culture that creates meaningful careers and enables our people to thrive.<br /><br />Watch <a href="https://www.youtube.com/watch?v=hBs73k66cvs&amp;t=4s" target="_blank" rel="noopener noreferrer">Inframark on Military Makeover</a>&nbsp;and learn about our commitment to hiring veterans!<br /></strong></strong></strong></strong> https://www.inframark.com/

keywords: job purpose,orders,customer service,compliance,pure partnership,safety,education & experience,skills,leadership,physical demands,professional licensures and certifications

Non-Exempt Full-Time

Competitive Salary and Benefits

Overview: <br />The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers.
Responsibilities: <br /> <ul> <li>Takes, prepares, tracks, and expedites customer orders and inquiries by phone and in person.</li> <li>Fills out necessary paperwork associated with each transaction. Generates reports as needed.</li> <li>Refers service failure complaints to designated departments for investigation.</li> <li>Inputs information regarding inspections and payments.</li> <li>Prepares basic correspondence with customers.</li> <li>May be responsible for maintaining a cash drawer and processing cash payments.&nbsp;&nbsp;</li> <li>Other duties as assigned.</li> </ul> <br /><br />
Requirements: <br /> <p><strong><em><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">Education/Experience</span></em></strong><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">: High School Diploma or GED and 1-year related experience.</span></p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: x-small;"><strong><em><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">Technical</span></em></strong><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">: Basic proficiency with Microsoft Office applications &amp; internet. Ability to work with basic office equipment &amp; phone systems. Ability to work with numbers, including calculations &amp; cash handling. Ability to type 35 WPM, including Alpha-numeric keys &amp; 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing &amp; payment processing.</span></span></p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: x-small;"><strong><em><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">Communication</span></em></strong><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">: Communicates clearly &amp; professionally. Contributes to a positive internal &amp; external customer experience. Willing to help others. Maintains composure in challenging situations.</span></span></p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: x-small;"><strong><em><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">Problem Solving &amp; Quality</span></em></strong><strong><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">:&nbsp;</span></strong><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">Pays attention to detail. Identifies &amp; solves problems. Escalates issues accordingly. Checks work for quality.</span></span></p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: x-small;"><strong><em><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">Managing For Results</span></em></strong><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">: Works well with supervision. Takes projects to completion. Follows all company policies &amp; SOPs. Manages multiple tasks.</span></span></p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: x-small;"><strong><em><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">Leadership &amp; Initiative</span></em></strong><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">: Demonstrates a positive attitude. Acts in accordance with company vision, mission &amp; values. Takes accountability for own performance. Willing to take on additional assignments.<br /><br /></span></span></p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: x-small;"><strong><span><u><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">PHYSICAL DEMANDS</span></u></span></strong></span></p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: x-small;"><span style="font-size: 14.0pt; font-family: 'Arial',sans-serif;">The work environment is characteristic of an office environment: sitting, standing, walking, bending, and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.</span></span></p>