Onsite General Manager

<strong>Inframark is an independent, American-owned company widely recognized as a leader in Water Infrastructure Operations and Infrastructure Management Services.</strong><br /><br /><strong>Our mission is to be the partner and protector of the most critical resource that helps communities prosper.</strong>

Katy, TX

Inframark, LLC

<strong><strong><strong><strong>At Inframark, we know our success depends on the dedicated people that deliver our services and support the communities we serve every single day.&nbsp; We&rsquo;ve worked hard to build an engaging culture that creates meaningful careers and enables our people to thrive.<br /><br />Watch <a href="https://www.youtube.com/watch?v=hBs73k66cvs&amp;t=4s" target="_blank" rel="noopener noreferrer">Inframark on Military Makeover</a>&nbsp;and learn about our commitment to hiring veterans!<br /></strong></strong></strong></strong> https://www.inframark.com/

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Exempt Full-Time

Competitive Salary and Benefits

Overview: <br />The Onsite General Manager assumes responsibility for ensuring the efficiency and effectiveness of the Community Managers they represent. The Community Manager Supervisor also manages Association operations and administrative functions in order to maintain a smooth running &amp; properly functioning Community, for the purpose of on-time product and service delivery to the Client to their assigned communities, along with the assigned communities of the team members they represent.
Responsibilities: <br /> <ul> <li>This position reports to the Director of Community Management</li> <li>Works with the Community Managers, Board Members, Director of Community Management to develop strategic direction and timely delivery, for the Associations managed, for contract delivery</li> <li>Ensures alignment of activities that meet the mission, vision, and agreed critical success factors and goals of the Company and Board of Directors</li> <li>Oversees development, communication, and monitors Association budgets, taxes, collections, processes, and procedures</li> <li>Reviews monthly financial reporting and makes recommendations to the Community Managers as to anticipated shortfalls and/or excess funding by budget line item</li> <li>Reviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of Directors</li> <li>Performs spot audits of utility companies&rsquo; invoices for payment in accordance with the client&rsquo;s accounting procedures and timely delivery by due date</li> <li>Performs review of monthly inspections of all common properties within each Association and deed restriction violation communication, in accordance with the recorded covenants</li> <li>Available to attend Board and Annual meetings, as needed, to support, train, and provide proactive supervision for developing Community Managers</li> <li>Review and confirm timely distribution of meeting notices, agendas, and minutes of meeting</li> <li>Oversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current laws</li> <li>First-line responder to escalated complaint calls from Board Members, homeowners, and vendors. Ensure that calls are acted upon and that follow-up action taken is properly recorded and reported with the concurrence and knowledge of the Director of Community Management.</li> <li>Supervises the day-to-day operations of their assigned team.</li> <li>Understands and adheres to all company health and safety procedures as they relate to essential job functions</li> </ul>
Requirements: <br /><br /> <p><strong><span style="text-decoration: underline;">QUALIFICATIONS</span></strong></p> <ul> <li>Proven verbal and written communication skills in order to interface with residents, Board members, and vendors</li> <li>Ability to establish strong interpersonal relationships with assigned Community Managers, Board members, and vendors</li> <li>Strong organizational skills, ability to prioritize work, and attention to detail</li> <li>Strong customer service skills</li> <li>Strong presentation skills</li> <li>Strong time management skills</li> <li>Ability to adapt to change within the organization and the needs of the client</li> <li>Proficient in Windows and MS Office with excellent Excel capabilities</li> <li>Strong leadership and influence skills</li> </ul> <br /> <p><strong><em>EDUCATION and/or EXPERIENCE</em></strong></p> <p>Bachelor&rsquo;s Degree with Community/Association management or equivalent industry experience, or Associate's Degree with Community/Associate management or industry equivalent experience.&nbsp;<br /><br /></p> <p><strong><em>CERTIFICATES, LICENSES, REGISTRATIONS</em></strong></p> <p>CMCA, AMS, or PCAM Designation preferred<br /><br /></p> <p><strong><span style="text-decoration: underline;">PHYSICAL DEMANDS</span></strong></p> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</p>