Customer Service Representative I (Bilingual)

<strong>Inframark is an independent, American-owned company widely recognized as a leader in Water Infrastructure Operations and Infrastructure Management Services.</strong><br /><br /><strong>Our mission is to be the partner and protector of the most critical resource that helps communities prosper.</strong>

Katy, TX

Inframark, LLC

<strong><strong><strong><strong>At Inframark, we know our success depends on the dedicated people that deliver our services and support the communities we serve every single day.&nbsp; We&rsquo;ve worked hard to build an engaging culture that creates meaningful careers and enables our people to thrive.<br /><br />Watch <a href="https://www.youtube.com/watch?v=hBs73k66cvs&amp;t=4s" target="_blank" rel="noopener noreferrer">Inframark on Military Makeover</a>&nbsp;and learn about our commitment to hiring veterans!<br /></strong></strong></strong></strong> https://www.inframark.com/

keywords: job purpose,administrative,payments,compliance,pure partnership,safety,education & experience,skills,leadership,physical demands,professional licensures and certifications

Non-Exempt Full-Time

Competitive Salary and Benefits

Overview: <br /> <p>The Bilingual Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers.</p>
Responsibilities: <br /> <ul> <li>Takes, prepares, tracks, and expedites customer orders and inquiries by phone and in person.</li> <li>Fills out necessary paperwork associated with each transaction. Generates reports as needed.</li> <li>Refers service failure complaints to designated departments for investigation.</li> <li>Inputs information regarding inspections and payments.</li> <li>Prepares basic correspondence with customers.</li> <li>May be responsible for maintaining a cash drawer and processing cash payments.&nbsp;&nbsp;</li> <li>Other duties as assigned.</li> </ul>
Requirements: <br /> <p><strong><em>Education/Experience</em></strong>: High School Diploma or GED and 1-year related experience.</p> <p><strong><em>Technical</em></strong>: Basic proficiency with Microsoft Office applications &amp; internet. Ability to work with basic office equipment &amp; phone systems. Ability to work with numbers, including calculations &amp; cash handling. Ability to type 35 WPM, including Alpha-numeric keys &amp; 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing &amp; payment processing.</p> <p><strong><em>Communication</em></strong>: Communicates clearly &amp; professionally. Contributes to a positive internal &amp; external customer experience. Willing to help others. Maintains composure in challenging situations.</p> <p><strong><em>Problem Solving &amp; Quality</em></strong><strong>:&nbsp;</strong>Pays attention to detail. Identifies &amp; solves problems. Escalates issues accordingly. Checks work for quality.</p> <p><strong><em>Managing For Results</em></strong>: Works well with supervision. Takes projects to completion. Follows all company policies &amp; SOPs. Manages multiple tasks.</p> <p><strong><em>Leadership &amp; Initiative</em></strong>: Demonstrates a positive attitude. Acts in accordance with company vision, mission &amp; values. Takes accountability for own performance. Willing to take on additional assignments.</p> <p><strong><u>PHYSICAL DEMANDS</u></strong></p> <p>The work environment is characteristic of an office environment: sitting, standing, walking, bending, and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.</p>