Collections Specialist

<strong>Inframark is an independent, American-owned company widely recognized as a leader in Water Infrastructure Operations and Infrastructure Management Services.</strong><br /><br /><strong>Our mission is to be the partner and protector of the most critical resource that helps communities prosper.</strong>

Katy, TX

Inframark, LLC

<strong><strong><strong><strong>At Inframark, we know our success depends on the dedicated people that deliver our services and support the communities we serve every single day.&nbsp; We&rsquo;ve worked hard to build an engaging culture that creates meaningful careers and enables our people to thrive.<br /><br />Watch <a href="https://www.youtube.com/watch?v=hBs73k66cvs&amp;t=4s" target="_blank" rel="noopener noreferrer">Inframark on Military Makeover</a>&nbsp;and learn about our commitment to hiring veterans!<br /></strong></strong></strong></strong> https://www.inframark.com/

keywords: job purpose,assist,accounts,compliance,pure partnership,safety,education & experience,skills,leadership,physical demands,professional licensures and certifications

Non-Exempt Full-Time

Competitive Salary and Benefits

Overview: <br />Collections Specialist is responsible for the analysis of client accounts and procedures associated with implementing an approach to various collection matters.
Responsibilities: <br /> <ul> <li>Review and perform audit on associations&rsquo; account status reports</li> <li>Process initial payment plan requests and agreements</li> <li>Prepare demand letter mailings and report for billing</li> <li>Coordinate and process all incoming inquiries regarding various collection matters</li> <li>Facilitate account turnover to third party collection firms</li> <li>Post charges to owner accounts as necessary</li> <li>Reconcile incoming funds for account settlements on homeowner accounts</li> <li>Assist in making deposits</li> <li>Assist in annual mailing of invoice and budget data to residents</li> <li>Assist in the continuation of developing and improving collection processes</li> <li>Work closely with the collection and AR team members to create ways to find success as a group</li> <li>Other duties as assigned</li> </ul>
Requirements: <br /> <p style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 10px; word-break: break-word; overflow-wrap: break-word; font-family: Roboto-Light, Roboto; font-size: 18.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&nbsp;</p> <p style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 10px; word-break: break-word; overflow-wrap: break-word; font-family: Roboto-Light, Roboto; font-size: 18.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Education/Experience:</strong> BS degree and/or 2-5 years of experience in Accounting or Collections (or an equivalent combination of education and experience). Proficient in learning database software quickly. Proven ability to overcome obstacles and get results.</p> <p style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 10px; word-break: break-word; overflow-wrap: break-word; font-family: Roboto-Light, Roboto; font-size: 18.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-weight: bold;">Communication:</strong>&nbsp;Communicates clearly &amp; professionally. Contributes to a positive internal &amp; external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Communicates detailed information.</p> <p style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 10px; word-break: break-word; overflow-wrap: break-word; font-family: Roboto-Light, Roboto; font-size: 18.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-weight: bold;">Problem Solving &amp; Quality:</strong>&nbsp;Solves problems quickly and professionally. Pays attention to detail. Identifies &amp; solves complex issues. Escalates issues accordingly. Checks work for quality. Shares suggestions to improve quality &amp; productivity. Identifies and solves complex issues.</p> <p style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 10px; word-break: break-word; overflow-wrap: break-word; font-family: Roboto-Light, Roboto; font-size: 18.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-weight: bold;">Managing For Results:</strong>&nbsp;Works independently with minimal supervision. Takes projects to completion.&nbsp; Follows all company policies &amp; SOPs. Manages multiple tasks, projects &amp; priorities. Demonstrates flexibility in workflow/scheduling.</p> <p style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 10px; word-break: break-word; overflow-wrap: break-word; font-family: Roboto-Light, Roboto; font-size: 18.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-weight: bold;">Leadership &amp; Initiative:</strong>&nbsp;Demonstrates a positive attitude. Acts in accordance with company vision, mission &amp; values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership and development. Trains others. Takes charge in absence of supervisor.<br /><br /></p> <p style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 10px; word-break: break-word; overflow-wrap: break-word; font-family: Roboto-Light, Roboto; font-size: 18.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-weight: bold;">PHYSICAL DEMANDS</strong></p> <p style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px 0px 10px; word-break: break-word; overflow-wrap: break-word; font-family: Roboto-Light, Roboto; font-size: 18.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-weight: bold;">The work environment is characteristic of an office environment: sitting, standing, walking, bending, and lifting&nbsp;are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.</strong></p>