Manager, Customer Experience and Controls

<p>We are looking for a Manager, Customer Experience and Controls. This is an opportunity for someone to improve our customer&rsquo;s end-to-end experience. We need a Manager, Customer Experience and Controls who is equally comfortable leading initiatives with both internal and external stakeholders, evaluating technical specifications and solutions as well as conducting data analysis.</p>

Toronto, ON

Interac

Interac is Canada&rsquo;s leading payments brand and is chosen an average of 16 million times daily to pay and exchange money. Together, Interac Association and Acxsys Corporation operate an economical, world-class debit payments system with broad-based acceptance, 24/7/365 reliability, security, and efficiency. http://www.interac.ca/en/

keywords: who we are,what we do,who you are,why interac,process and improvement initiatives,product usage,cross-team collaboration,expansion,change,the ideal combination of education and experience,the leadership expertise,the analytical skills,the outstanding communication skills,the relationship-building skills

Manager / Supervisor

Overview: <p><em>Interac</em> is Canada&rsquo;s leading payments brand. We are setting the standard for how Canadians choose to send and receive money digitally.</p> <p>We need to bring on board a <strong>Manager, Customer Experience and Controls</strong>. Joining us now is an opportunity to make your mark and grow with our dynamic, innovative company.</p> <p><strong>Who we need</strong></p> <p>We are looking for a Manager, Customer Experience and Controls. This is an opportunity for someone to improve our customer&rsquo;s end-to-end experience. We need a Manager, Customer Experience and Controls who is equally comfortable leading initiatives with both internal and external stakeholders, evaluating technical specifications and solutions as well as conducting data analysis.</p> <p><strong>Who you are and how you will grow here</strong></p> <p>You want to step up from a Senior Analyst position or, over from a similar Manager role from a Merchant Acquiring, Payments or FinTech business. You can bring diverse teams together to resolve complex customer issues and drive positive change for the overall customer experience. You want a career-building opportunity at an organization that is responsive and fast-paced. You want to make an impact as the business lead for a cross-functional team, increasing your exposure to payments technology and operations. This is an opportunity for a Manager to drive and execute the solution process and influence the leadership team. Joining us now is a chance to grow your career into a Senior Manager role over time in Product or Technology and Operations</p>
Responsibilities: <p><strong>Our new Manager, Customer Experience and Controls will drive:</strong></p> <ul> <li>Process and improvement initiatives. You will lead end-to-end customer and product experience enhancements to maintain and drive usage.</li> <li>Product usage. You will proactively monitor product usage in-market with Acquirers, Merchants and Issuers, evaluate controls and identify ways to increase engagement.</li> <li>Cross-team collaboration. You will work closely with Operations, Data, Technology, Compliance, Legal, Product Teams and Client Management to identify and implement new solutions.</li> <li>Expansion. You will evaluate strategic opportunities and scope technical solutions for improvements to product infrastructure and process.</li> <li>Change. You will act as the bridge between multiple teams, balancing business and technical needs to formulate feasible solutions and effect change.</li> </ul>
Requirements: <p><strong>How do we know that&rsquo;s you? You have:</strong></p> <ul> <li>The ideal combination of education and experience. You have a Bachelor&rsquo;s degree in Business Administration, Technology, Engineering or Mathematics. You have 4+ years hands-on experience in the Acquirer or Payments business. &nbsp;A definite bonus would be a broad understanding of the Canadian banking landscape and end to end transaction processing.</li> <li>The leadership expertise. You will actively facilitate team meetings to ensure tasks are being completed and deliverables are being met on time. You will provide guidance around best practices.</li> <li>The analytical skills. You possess strong business acumen and the ability to interpret quantitative and technical data.</li> <li>The outstanding communication skills. You have exceptional oral, written and presentation skills.</li> <li>The relationship-building skills. You can nurture and maintain strong relationships across multiple departments and levels within the organization.</li> </ul> <p><strong>Need more reasons to join us?</strong></p> <p>At <em>Interac</em>, we know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with connection, compensation and continuing education. Our core values - integrity, candour, respect, innovation, collaboration, accountability, resourcefulness, agility and genuineness - define us, help us be the best at what we do and create a workplace you want to be part of.</p> <p>If this sounds like the team you want to be part of and the place you want to grow your career, apply here or visit <a href="http://www.interac.ca/">interac.ca</a> and follow us <a href="http://www.twitter.com/interac">@interac</a> to learn more about us.</p> <p><em>Interac</em> believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Contact a member of the Human Resources department if you need accommodation at any point in the application process or want more information about our Accessibility Policy, which is also available online here: <a href="https://www.interac.ca/en/accessibility.html">https://www.interac.ca/en/accessibility.html</a>.</p>