Floor Beverage Server

<strong>Join a Winning Team at Isleta Resort &amp; Casino! We are always looking for bright, energetic and motivated professionals to join our team. If you enjoy meeting new people, are a team player, have a positive attitude, driven to deliver world-class service, then we&rsquo;d love for you to be part of OUR Team!</strong>

Albuquerque, NM

Isleta Resort & Casino

<h4>Established in the 1300&rsquo;s, the Southern Tiwa-speaking community of Isleta is, and long has been, one of the largest Eastern Pueblo towns in New Mexico.</h4> <h4>Isleta, or Shiewip, is situated on the Rio Grande at what once was the intersection of important north-south and east-west Pueblo roads. The north-south route later became the Spanish Camino Real, or &ldquo;Royal Road,&rdquo; making Isleta an important settlement at the crossroads of both Pueblo and Spanish trade routes. As a large town, Isleta was also a central gathering place for the surrounding smaller villages in the area, servicing as a cultural capital for other Tiwa communities and the Piro and Tompiro-speaking villages to the south and east. As most of these smaller communities collapsed during the early Spanish Colonial period, many of their residents resettled at Isleta.</h4> https://www.isleta.com/

keywords: service,compliance,safety,training,deliver,orders,experience,education,organization,knowledge,skills,schedule,performance,culture,communication

Full-time

Overview: Responsible for serving and distributing beverages to Isleta Resort and Casino guests while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests. Maintains the cleanliness of all stationary beverage locations and ensures all locations and beverage carts are stocked with beverage service items.
Responsibilities: <ul> <li>Dispenses a variety of hot and cold beverages to guests on the casino floor, including the Poker Room.</li> <li>Takes and delivers guest&rsquo;s special order beverage requests.</li> <li>Rotates through assigned sections pushing a stocked beverage cart and dispensing drink orders to casino guests.</li> <li>Informs immediate supervisor of any food, beverage, or service problems that arise.</li> <li>Maintains the cleanliness of assigned beverage stations.</li> <li>Occasionally may be required to serve a range of beverages during concerts and/or special events.</li> <li>Promotes daily drink specials and Food and Beverage promotions.</li> <li>Ensures an open and welcoming atmosphere that promotes skill enhancement.</li> <li>Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.</li> <li>Gives basic instruction on all promotions and special events.</li> <li>Monitors, observes and interacts with guests to assure no guest is over served alcoholic beverages.</li> <li>Abide by all State, Federal, Regulatory &nbsp;IRC and POI liquor laws and regulations and SOPs pertaining to serving alcoholic beverages; minors, intoxicated guests, etc.</li> <li>Trains other employees in all aspects of beverage service</li> <li>Follows the Sanitation and Safety rules and regulations for food safety and service.</li> <li>Occasionally performs other duties as assigned.</li> </ul>
Requirements: <br /><strong>Education and Experience</strong><br /> <ul> <li>High School Diploma and/or General Educational Degree (GED) equivalent, preferred.</li> <li>Six (6) months beverage server with food and beverage cart handling experience in a high volume casino and/or hospitality setting experience, preferred</li> <li>Working knowledge of OSHA and Alcohol awareness programs.</li> </ul> <strong>Knowledge, Skills, and Abilities</strong><br /> <ul> <li>Must be able to take direction and feedback well.</li> <li>Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.</li> <li>Must possess strong organizational and time management skills.</li> <li>Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.</li> <li>Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.</li> <li>Must possess and exhibit a positive attitude towards internal and external guests at all times.</li> <li>Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.</li> <li>Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.</li> </ul> <strong>Physical Demands and Work Environment:</strong><br /> <ul> <li>Must be able to maneuver in tight areas for extended periods of time.</li> <li>Must be able to lift, move, and place up to 75 pounds with assistance.</li> <li>Must be able to stand, walk, and/or sit for extended period of time.</li> <li>Must be able to move up to 100 pounds with assistance of a dolly.</li> <li>Must be able to use a hand truck to move loads up to 200 pounds from the receiving dock to destination.</li> </ul> <br /><strong><em>Disclaimer</em></strong><br /><br />This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.<br /><br /><strong><em>Native American Preference Policy</em></strong><br /><br />Isleta Resort and Casino will at all times and for all positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.