<strong>Join a Winning Team at Isleta Resort &amp; Casino! We are always looking for bright, energetic and motivated professionals to join our team. If you enjoy meeting new people, are a team player, have a positive attitude, driven to deliver world-class service, then we&rsquo;d love for you to be part of OUR Team!</strong>

Albuquerque, NM

Isleta Resort & Casino

<div style="padding-left: 210px;"><strong>Isleta Resort &amp; Casino Where Your CAREER Begins!</strong></div> <ul> <li>Comprehensive benefit package &amp; Matching 401K program</li> <li>Employee assistance program</li> <li>Excellent Paid Time Off (PTO) program to include paid time for your <strong>BIRTHDAY!</strong></li> <li>Employee recognition events and incentives</li> <li><strong>FREE</strong> hot meal during shifts</li> <li>Leadership and development training programs &amp; Mentorship program</li> <li>Community and volunteerism programs</li> <li>Employee referral incentives, employee discount programs&nbsp;<strong>AND MUCH MORE!!!</strong></li> </ul> Already applied for a position? Click <a href="" target="_blank" title="Login" rel="noopener noreferrer">here</a> to log in and check the status of your application.

keywords: position summary,assist,reporting,administration,consulting,training,sales,experience,schedule,performance,organization,education,technology,analysis,certification,skills,customer service


$14.37 / Hour

Overview: Responsible for promoting and selling a variety of merchandise to guests, while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests. <br /><br /><strong>Isleta Resort and Casino Guest Service Agreement</strong><br /><br />All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.
Responsibilities: <ul> <li>Greets and assists guests with merchandise inquiries and transactions.</li> <li>Maintains and displays merchandise in a tasteful and inviting manner and suggests items to meet guest&rsquo;s needs while emphasizing selling points of article.</li> <li>Demonstrates use of merchandise for guests, as required.</li> <li>Transports cash drawer to and from work area</li> <li>Handles cash and charges; reconciles and balances cash drawer at end of shift.</li> <li>Ensures all displayed items are well stocked and prices are marked as required.</li> <li>Requisitions merchandise from stockroom and completes appropriate paperwork promptly and accurately.</li> <li>Examines and makes recommendations to Retail Supervisor on defective articles returned by guests.</li> <li>Reports guest&rsquo;s suspicious behavior to supervisor and/or security immediately.</li> <li>Completes and submits daily Shift Report paperwork to Revenue Audit at the end of each shift, notifying Retail Supervisor of any unusual occurrences.</li> <li>Maintains a clean and organized work space.</li> <li>Assists in daily housekeeping duties to maintain clean department</li> <li>Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.</li> <li>Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.</li> <li>Gives basic instruction and information on all promotions and special events, as requested.</li> <li>Interacts heavily with guests.</li> <li>Resolves guest services issues, assists guests with all inquiries in connection with resort services, in-house events and directions.</li> <li>Occasionally performs other duties as assigned.</li> </ul>
Requirements: <ul> <li>High School Diploma or General Educational Degree (GED) equivalent, required.</li> <li>Six (6) months continuous cash handling experience, preferred.</li> </ul> <strong>Special Requirements, Licenses, and Certification</strong><br /> <ul> <li>Must be able to acquire and maintain Gaming License issued through POIGRA.</li> <li>Must be able to successfully pass a pre-employment drug test and background investigation.</li> <li>Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.</li> <li>Must maintain all Isleta Resort and Casino-wide educational and certification requirements.</li> <li>Must be 21 years or older.</li> <li>New Mexico State Alcoholic Beverage Service Certification, required.</li> <li>Must acquire POIGRA Alcohol Serve License, required.</li> </ul> <strong>Knowledge, Skills, and Abilities:</strong><br /> <ul> <li>Must be able to take direction and feedback well.</li> <li>Must possess moderate computer skills and be able to operate Microsoft applications and software.</li> <li>Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.</li> <li>Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar.</li> <li>Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.</li> <li>Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.</li> <li>Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.</li> <li>Must possess and exhibit a positive attitude towards internal and external guests at all times.</li> <li>Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.</li> <li>Must possess the ability to make sound and accurate decisions.</li> <li>Must possess strong critical and analytical thinking skills.</li> <li>Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.</li> </ul> <strong>Physical Demands and Work Environment</strong><br /> <ul> <li>Must be able to lift, move, and place up to 25 pounds.</li> <li>Must be able to push and/or pull 50 pounds.</li> <li>Must be able to sit, stand, or walk for extended periods of time.</li> </ul> <strong>Working Conditions:</strong> <br /><br />Work is generally performed in a fast pace Resort and store setting with possible expose to hazards, Blood Borne Pathogens, other potentially infections materials, and unusual elements such as: dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Occasionally may be required to interact with hostile and/or angry guests.