<strong>Join a Winning Team at Isleta Resort &amp; Casino! We are always looking for bright, energetic and motivated professionals to join our team. If you enjoy meeting new people, are a team player, have a positive attitude, driven to deliver world-class service, then we&rsquo;d love for you to be part of OUR Team!</strong>

Albuquerque, NM

Isleta Resort & Casino

<div style="padding-left: 210px;"><strong>Isleta Resort &amp; Casino Where Your CAREER Begins!</strong></div> <ul> <li>Comprehensive benefit package &amp; Matching 401K program</li> <li>Employee assistance program</li> <li>Excellent Paid Time Off (PTO) program to include paid time for your <strong>BIRTHDAY!</strong></li> <li>Employee recognition events and incentives</li> <li><strong>FREE</strong> hot meal during shifts</li> <li>Leadership and development training programs &amp; Mentorship program</li> <li>Community and volunteerism programs</li> <li>Employee referral incentives, employee discount programs&nbsp;<strong>AND MUCH MORE!!!</strong></li> </ul> Already applied for a position? Click <a href="" target="_blank" title="Login" rel="noopener noreferrer">here</a> to log in and check the status of your application.

keywords: position summary,performance,compliance,coordinate,quality assurance,supervision,education & experience,qualifications,communication,knowledge,initiative,skills


$23.02 / Hour

Overview: <strong>Age Requirement: 21 years or older.</strong><br /><br /><strong>Position Summary:</strong><br /><br />Responsible for directing, coordinating and overseeing the day-to-day Cage Department&rsquo;s operations, personnel, customer service, and administration while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees &amp; guests. Actively exercises managerial responsibility for all department internal controls and regulatory requirements on an assigned. Ensures employee and guest compliance and conforms to all Tribal, Federal, State, Pueblo of Isleta Regulatory, and Isleta Resort and Casino regulations. <br /><br /><strong>Isleta Resort and Casino Guest Service Agreement:</strong><br /><br />All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.
Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.<br /><br /> <p><strong>Department Management:</strong></p> <ul> <li>Ensures investigation and resolution of Cage cash/asset variances. Communicates variance investigations to management as set forth in current policy. Initiates variance resolutions.</li> <li>Foster and maintains a positive Customer satisfaction and team attitude toward staff, management, and customers.</li> <li>Responsible for Cage compliance with MICS and TICS through reviewing SOPs and ensuring strict adherence to set standards.</li> <li>Supervises and coordinates daily Cage department activities.</li> <li>Promotes privacy and discretion in working with guests and employee monetary transactions.</li> <li>Resolves external and internal guest issues and problems in a timely and professional manner, in accordance with set standards.</li> <li>Keeps updated on current Cage Department policies and procedures; ensures staff regulatory and policy compliance.</li> <li>Maintains set internal control and provides timely input on possible internal control vulnerabilities.</li> </ul> <p><br /> <strong>Personnel/Administrative:</strong></p> <ul> <li>Ensures proper staffing levels and job assignments. Maintains efficient staff coverage to include calling in additional staff as dictated by needs, absences, and early releases.</li> <li>Administers planning sessions and performance reviews on behalf of management.</li> <li>Monitors staff performance and needs; communicates with Cage Management on a timely and complete basis.</li> <li>Administers training and evaluates new personnel according to standards set by management.</li> <li>Works with various departments and vendors to ensure required supplies and equipment are available and functioning properly.</li> <li>Occasionally performs duties of subordinates and other duties as needed.</li> </ul> <p><br /> <strong>Accountability and Supervision:</strong></p> <ul> <li>Directly supervises the Main Banker and Front-line cashiers. Occasionally assists in supervising M-Section, Vault, and Front Cage.</li> <li>Administers supervisory employment actions and responsibilities, on behalf of management, in accordance with the Isleta Resort and Casino&rsquo;s policies, SOPs, and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; administering rewarding and disciplining of employees; and addressing complaints and resolving problems.</li> </ul>
Requirements: <table style="height: 1609px;" width="778"> <tbody> <tr> <td style="width: 6.65in;" width="638"> <p><strong>Education and Experience:</strong></p> <ul> <li>High School Diploma or GED Required.</li> <li>Associate Degree in Finance, Accounting, Business, or related field, preferred.</li> <li>Minimum three (3) years' previous supervisory experience preferably in a casino and/or bank/CU, required. Native American casino experience preferred.</li> <li>Two (2) to three (3) years' high volume cash handling experience, required.</li> </ul> </td> </tr> <tr> <td style="width: 6.65in;" width="638"> <p><strong>Special Requirements, Licenses, and Certification:</strong></p> <ul> <li>Must be able to acquire and maintain Key Gaming License issued through POIGRA.</li> <li>Must be able to successfully pass a pre-employment drug test and background investigation.</li> <li>Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.</li> <li>Must maintain all Isleta Resort and Casino-wide educational and certification requirements.</li> <li>Must possess a Driver&rsquo;s License. Shall not have had a driver&rsquo;s license revoked or suspended in the last 3 years prior to the date of the Employment Application, acceptability will be determined by Risk Management. Driving records will be checked.</li> </ul> </td> </tr> <tr> <td style="width: 6.65in;" width="638"> <p><strong>Knowledge, Skills, and Abilities:</strong></p> <ul> <li>Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.</li> <li>Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.</li> <li>Must be able to accurately and successfully perform several tasks and meet deadlines under high level of stress and with minimal supervision.&nbsp;</li> <li>Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.</li> <li>Must possess the ability to make sound and accurate decisions.</li> <li>Must possess a strong analytical background and be able to interpret and understand optimal reach and frequency strategies.</li> <li>Must possess a strong understanding of banking, cage and transactional terminology</li> <li>Must be able to perform basic bookkeeping and accounting functions.</li> <li>Must possess strong critical and analytical thinking skills.</li> <li>Must be able to produce organized, concise and clear reports.</li> <li>Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.</li> <li>Must possess excellent computer skills and be able to operate a 10-key calculator and Microsoft applications and software.</li> <li>Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.</li> <li>Must possess excellent planning skills and proactively guide executive management to higher levels of efficiency and profitability.</li> <li><em>Must possess and demonstrate well-developed interpersonal and communication skills while exhibiting motivational, confidence, intelligence, leadership and teamwork characteristics.</em></li> <li>Must be able to take direction and feedback well.</li> <li>Must possess thorough knowledge and expertise in Tribal, Federal, State, and regulatory requirements and authoritative published material as related to the department.</li> <li>Must be able to produce professional, detailed, and grammatically correct reports.</li> </ul> </td> </tr> <tr> <td style="width: 6.65in;" width="638"> <p><strong>Physical Demands and Work Environment:</strong></p> <ul> <li>Must be able to stand for extended periods of time.</li> <li>Must be able to lift, move, and carry 25 to 35 pounds.</li> <li>Must be able to push and/or pull up to 50 pounds.</li> <li>Must be able to maneuver awkward and unstable loads of coin.</li> </ul> <br /> <p><strong><u>Working Conditions:</u></strong></p> <p>Work is generally performed in a Casino bank and vault setting with exposure to second-hand smoke, high noise level, exposure to various lights and sounds and a fast-paced office setting. Occasionally may be required to interact with hostile and/or angry guests.&nbsp;</p> </td> </tr> <tr> <td style="width: 6.65in;" width="638"> <p><strong>Disclaimer</strong></p> <p>This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.</p> </td> </tr> <tr> <td style="width: 6.65in;" width="638"> <p><strong>Native American Preference Policy</strong></p> <p>Isleta Resort and Casino will at all times and for all positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order:<br /><br /> 1. Enrolled Pueblo of Isleta Tribal Member; <br />2. Enrolled Pueblo of Isleta Descendants; and <br />3. Registered Native American from a federally recognized tribe.</p> </td> </tr> </tbody> </table>