Customer Experience Representative

<strong>We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.<br /><br /><br /><br /><br /><br /><br /></strong>

Lowell, AR

J.B. Hunt

<strong>Why J.B. Hunt? </strong><br /><strong>We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.</strong>

keywords: summary,international,ideal work experience,management,quality assurance,communication,education,communication,preferred skills,required



Overview: Under routine supervision, the incumbent is responsible for management of customer freight orders to deliver an exceptional customer experience and/or meet volume goals. Work requires developing and maintaining excellent customer relationships to maximize business potential<br /><br /><strong>Work Experience:</strong><br />Customer Service/Account Manager, Sales, Transportation/Logistics<br /><br />This position will be in our International Department
Responsibilities: <ul> <li>Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and volume goals to maximize freight potential and growth.</li> <li>Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers.</li> <li>Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.</li> </ul>
Requirements: <strong>Minimum Qualifications:</strong><br /> <ul> <li>High School Diploma/GED and up to 1-2 years of customer service/sales experience.</li> </ul> <strong>Preferred Qualifications:</strong><br /> <ul> <li>Proficient written and verbal Spanish communication</li> <li>Bachelors Degree and/or up to 1 year of working experience</li> <li>Ability to communicate effectively through all mediums</li> <li>Ability to embrace change</li> <li>Ability to handle a stressful work-environment</li> <li>Ability to multitask</li> <li>Maintain Composure</li> <li>Competitive</li> <li>Sales Focused</li> <li>Resilient</li> </ul> <strong>Education:</strong><br /> <ul> <li>Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Transportation Logistics, GED (Required), High School (Required)</li> </ul>