Lead Bartender - Sportsbook


L' Auberge Casino Hotel Baton Rouge

L' Auberge Baton Rouge Casino Hotel


keywords: summary,customer service,quality assurance,sales,pr,compliance,education,experience,skills,schedule,physical demands

Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <p>&nbsp;</p> <p>Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!</p>
Responsibilities: <ul><li>Works closely with Supervisor to monitor standards and operational guidelines </li><li>Ensure consistent high quality service standards are maintained </li><li>Ensures regulatory, internal controls and policy and procedure compliance. </li><li>Maintains bar inventory and orders product. </li><li>Assists Supervisor with accountability for bartenders for day to day operations.</li><li>Monitors guest consumption of alcohol and intervenes as needed according to guidelines </li><li>Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos</li><li>Promotes casino events and programs </li><li>Provides personalized service and uses guest name </li><li>Resolves service problems according to guidelines </li><li>Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)</li><li>Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required </li><li>Slices and pits fruit as required </li><li>Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures</li><li>Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. </li><li>Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor </li><li>Maintains a clean and stocked workstation in accordance with established health and safety guidelines</li></ul>
Requirements: <ul><li>Must be 21 years of age </li><li>High school diploma or equivalent </li><li>Read, write legibly, understand and speak English </li><li>Excellent customer service/communication skills </li><li>Count money and change correctly </li><li>Knows cocktail ingredients and proper mixing and pouring techniques </li><li>Available to work required schedule which may include nights, weekends, holidays and overtime as needed</li><li>Must meet professional appearance standards as prescribed by company policy.</li><li>Must be able to respond to visual and oral cues </li><li>Able to work in constricting areas - Able to tolerate second-hand smoke, noise, bright lights </li><li>Able to work at a fast pace in often crowded/noisy environment - Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces</li></ul>