Guest Room Inspector

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L'Auberge Casino Resort Lake Charles

L'Auberge Casino Resort Lake Charles

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">L'AUBERGE CASINO RESORT LAKE CHARLES</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,housekeeping,assist,quality assurance,records,compliance,education & experience,skills

Regular Full-Time

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</p> <p>&nbsp;</p> <p>Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.&nbsp;Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may&nbsp;vary&nbsp;by position.&nbsp;Paid time off is earned according to the local policy and increases with the length of employment.</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a>&nbsp;to discover how we empower team members to grow, thrive, and advance in their careers.</p> <p>&nbsp;</p>
Responsibilities: <ul> <li>Inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.</li> <li>Reports rooms ready for occupancy.</li> <li>Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOPs.</li> <li>Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel.</li> <li>Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering.</li> <li>Ensures training for safe and proper usage of cleaning solutions and equipment.</li> <li>Updates and maintains correct hotel room status in computer system and on boards.</li> <li>Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/VIP guests, group arrivals, and work orders.</li> <li>Communicates with other departments as needed in order to accomplish tasks.</li> <li>Verifies inventory and purchase order arrivals and proper floor inventory deliveries.</li> <li>Assists management with action plans, coaching sessions, or additional training as needed.</li> <li>Assists with cleaning rooms, delivering room calls, and dispatch when needed.</li> <li>Maintains strict confidentiality in all company matters.</li> </ul>
Requirements: <ul> <li>High School Diploma or equivalent required; some college or combination of college and industry experience preferred.</li> <li>One to two years of hotel housekeeping or related experience required.</li> <li>Demonstrated knowledge of Housekeeping/Laundry/Hotel department policies and procedures.</li> <li>Must have strong written and verbal communication skills; must be fluent and literate in English.</li> <li>Ability to learn detailed inspection routines.</li> <li>Must have strong leadership skills.</li> <li>Ability to prioritize workload.</li> <li>Ability to maintain a high level of confidentiality and professionalism.</li> <li>Ability to work collaboratively and communicate effectively with team members at all levels of the organization.</li> <li>Highly organized and detail oriented.</li> </ul>