Senior Consultant, Customer Experience

<strong>Everyone at LRW is responsible for pioneering new ways, opening new doors, and contributing to a culture of the most brilliant and beautiful minds in the business.</strong>

New York, NY

LRW, a Material Company

<p>Technologists and creators. Strategists and designers. Researchers and storytellers. LRW is now a Material Company, powered by sophisticated analytics, deep human understanding, and design thinking. This page contains job postings for LRW and several other Material companies. Want to join us?</p>

keywords: passion,analysis,relationships,project management,management,join,travel,technical,technology


Overview: This role is for Strativity, a sister company of LRW Founded in 2003, Strativity was created with the vision of delivering brand-defining customer experiences by unlocking the exceptional potential of empowered employees. This passion for enhancing people&rsquo;s performance is at the core of our DNA&ndash;and it&rsquo;s the best pathway to profitable, sustainable results. Strativity is now a Material Company.&nbsp;
Responsibilities: As a Senior Consultant at Strativity you will: <ul> <li>Join a close-knit, hard working team that is leading world-class organizations into a new era of customer centricity &mdash; empowering businesses to lead with purpose and humanize their brands so that they are positioned for growth</li> <li>Identify opportunities that help clients elevate their game and truly differentiate through experience</li> <li>Build deep client relationships, acting as a steady partner through the uncertainties of customer transformation</li> </ul> You'll thrive in this role if you: <ul> <li>Are a college graduate with 3+ years of experience</li> <li>Possess well-honed project management skills including an ability to support project scoping and definition, manage stakeholders, and anticipate, identify, articulate, and mitigate risks/issues</li> <li>Naturally connect with prospects and clients to develop and deepen relationships, including identifying new business development opportunities</li> <li>Understand how to leverage customer insights to inspire and recommend improvements to an existing customer journey and create new experiences that delight customers</li> <li>Have strong analytical skills and problem-solving abilities, and an ability to digest, synthesize and translate complex information into a compelling story</li> <li>Feel confident running meetings and presenting materials to audiences at all levels of a client organization</li> <li>Are confident in managing cross-functional project teams, and have a proven track record of leading/supporting large scale, multi-workstream projects</li> <li>Take accountability for deliverables and outcomes within specific workstreams</li> <li>Are willing to travel up to 50% of the time (travel on hold until further notice due to COVID)</li> </ul>
Requirements: Technical Skills: <ul> <li>Proficient to advanced in Microsoft Suite, especially PowerPoint, Outlook and Excel</li> <li>Basic/advanced formulas, pivot tables, v-lookup, indexing in Excel</li> <li>Overall technical savviness and ability to learn new tools&nbsp;</li> </ul>