Director of Donor Engagement

<p>The Director of Donor Engagement will develop, implement, and execute a comprehensive engagement program. This position will serve as a subject-matter expert and collaborate at the highest level with LSU Leadership to ensure the University&rsquo;s most generous donors and volunteers are actively and intentionally connected to their giving, and by extension, the University and community at large.</p>

Baton Rouge, LA

LSU Foundation

<p>The LSU Foundation is the primary fundraising entity for academics at LSU. The LSU Foundation's sole purpose to provide philanthropic support to LSU, which we accomplish through the work of a campus-wide team of frontline development officers and a support team of advancement services, communications and marketing, donor relations, financial and talent management personnel.</p>

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Overview: <p>Reporting to the Head of Donor Relations, the Director of Donor Engagement will develop, implement, and execute a comprehensive engagement program intended to support both the Principal Gifts and Leadership Volunteer arms of the LSU Foundation&rsquo;s development operation. This position will serve as a subject-matter expert and resource for all LSU affiliates, colleges, units, and campuses belonging to the LSU system and collaborate at the highest level with LSU Leadership to ensure the University&rsquo;s most generous donors and volunteers are actively and intentionally connected to their giving, and by extension, the University and community at large.&nbsp;</p>
Responsibilities: <p><strong>Essential Responsibilities</strong>&nbsp;&nbsp;</p> <p>40% : Donor Engagement Strategy&nbsp;</p> <ul> <li>Responsible for the strategic development, management, and coordination of the University&rsquo;s comprehensive donor engagement efforts, both locally and in key out-of-state markets.&nbsp;</li> <li>Analyze donor behavior to drive broad-based communications, experiential and event engagement tactics that deepen donor relationships.&nbsp;</li> <li>Establish and maintain a comprehensive annual calendar of donor touches and collaborate with campus partners to ensure that stakeholders are well informed of upcoming activities.</li> </ul> <p>20% : Supervise Engagement Team</p> <ul> <li>Mentor and manage engagement team members, identifying areas of growth and professional development needed for each member to excel.&nbsp;</li> <li>Participate in regular face-to-face meetings, set and review annual goals and objectives, identify areas of growth, including but not limited to formal professional development activities.&nbsp;</li> <li>Work closely with other Donor Relations team leads to ensure effective and streamlined processes across functions. Support efforts of donor relations colleagues as needed during peak periods.&nbsp;</li> </ul> <p>20% : Recognition and Impact Reporting</p> <ul> <li>Oversee the strategy and implementation of principal level recognition events and societies as well as manage the execution of principal level impact reporting.&nbsp;</li> </ul> <p>15% : Principal Gift Engagement Plan</p> <ul> <li>Work closely with major and principal gift focused officers to identify and generate engagement opportunities and new initiatives to enhance donor experiences.&nbsp;</li> <li>Strategically direct and develop individualized engagement plans for the University&rsquo;s top donors and leadership-level volunteers, working in close collaboration with the major and principal gift focused officers and other key stakeholders.&nbsp;</li> <li>Partner with LSU affiliates, colleges, units, and campuses to craft meaningful events, activities, donor communications and other touches that unite University needs with the unique passions of top donors and volunteers.&nbsp;</li> <li>Lead an annual review of existing engagement strategies with leadership and fundraising colleagues.&nbsp;</li> <li>Update the outcomes of completed tasks and build new touches for the following 18 months</li> </ul> <p>5% : National Board Support and Volunteer Management</p> <ul> <li>Work closely with leadership to develop unique programming, communications and events for select volunteer boards.&nbsp;</li> <li>Create meeting schedules, agendas, leadership briefing materials, and training resources and coordinating logistics for regular meetings.&nbsp;</li> <li>Oversee the annual day on campus, which positions volunteers to be advocates for LSU.&nbsp;</li> <li>Manage volunteer information and participation in the donor database, maintain updated conflict of interest and confidentiality disclosures and create an archival process for past materials.&nbsp;</li> <li>Establish follow-up plans after each board engagement and collect evaluations to obtain and measure feedback.&nbsp;</li> <li>Synthesize volunteer feedback regarding meetings, engagement, and training needs, into regular reports for future meeting plans.</li> </ul> <p><strong>Non-essential/marginal position responsibilities&nbsp;</strong></p> <ul> <li>Utilize Advance to track, monitor, and manage engagement activities for principal gift donors and prospects, and volunteers. Develop and track engagement activity and implement a system of engagement metrics to evaluate programming and determine the return on investment.&nbsp;</li> <li>Serve as project lead for the development of the Foundation&rsquo;s donor/volunteer engagement plan and collaborates with the Head of Donor Relations in departmental strategic planning.</li> <li>Participate in and contributes to the University-wide Donor Relations Council.</li> <li>Identify educational resources and opportunities for the colleges, units and campuses pertaining to donor and volunteer engagement.</li> </ul>
Requirements: <div class="job-listing-header"><strong>Requirements</strong></div> <div data-bind="html: Job.Requirements"> <ul> <li>Progressive experience in a development, nonprofit or university setting, with an emphasis in donor relations, stewardship, volunteer management or fundraising.&nbsp;</li> <li>Proven project management experience along with demonstrated analytical, strategic-thinking, adaptability, communication, and relationship-building skills are essential.</li> <li>Proficiency in philanthropic fund management and reporting, and corporate and departmental accounting practices, procedures, and principles.</li> <li>Working knowledge of databases, preferably Advance.</li> <li>Expert proficiency in Microsoft Office suite, with an emphasis on Excel and PowerPoint.</li> <li>Experience managing low and high-profile events.</li> <li>Experience developing presentations, reports, and training programs.&nbsp;</li> <li>Direct supervisory experience.&nbsp;</li> </ul> <p><strong>Preferred level/type of experience&nbsp;</strong></p> <ul> <li>Experience working on large and complex fundraising projects especially major, multi-year capital campaigns, with specific experience in donor stewardship.&nbsp;</li> <li>Experience writing and producing fundraising and development communications.</li> <li>Ideal candidate will have regularly participated in professional associations such as the Council for the Advancement and Support of Education, Association of Donor Relations Professionals, Association of Advancement Services Professional or Association of Fundraising Professionals.</li> </ul> <p><strong>Preferred abilities</strong></p> <ul> <li>Extraordinarily organized, demonstrate a meticulous attention to detail, be able to work effectively in a team and juggle multiple and varied tasks simultaneously.</li> <li>Professional demeanor, good interpersonal skills, strong initiative, organizational skills, discipline, diplomatic, and the ability to relate to a wide range of groups.</li> <li>Ability to work well independently, as a member of a group or committee.</li> <li>Leadership, flexibility, efficiency, attention to detail, and the ability to prioritize tasks and meet deadlines for a wide variety of assignments.&nbsp;</li> <li>Exceptional written and oral communication skills</li> </ul> <p><strong>Required education</strong></p> <ul> <li>&nbsp;Bachelor&rsquo;s degree from an accredited college or university&nbsp;</li> </ul> <p><strong>Preferred education</strong></p> <ul> <li>Master&rsquo;s degree from an accredited college or university&nbsp;</li> </ul> <p><strong>Preferred certifications</strong></p> <ul> <li>Certified Fund-raising Executive (CFRE)&nbsp;</li> </ul> <p><strong>Desired Competencies</strong></p> <ul> <li><u>Adaptability</u>: Responds to changing circumstances by being innovative and altering behavior to better fit different situations; successfully works with new colleagues; willing to be flexible; remains calm in stressful situations.&nbsp;</li> <li><u>Effective Communication</u>: Shares and receives information using clear oral, written, and interpersonal communication skills.</li> <li><u>Relationship Building</u>: Develops, maintains, and strengthens relationships with others outside of the organization.&nbsp;</li> <li><u>Attention to Detail/Accuracy</u>: Focuses on paying attention to all details and aspects of a job or process to avoid substandard outputs.</li> </ul> <p><strong>Work Environment Requirements &nbsp;</strong></p> <ul> <li>May be required to work extended workdays, evenings, and weekends to meet deadlines</li> </ul> <p><strong>Managerial/Supervisory Requirements&nbsp;</strong></p> <ul> <li>This position has supervisory responsibilities and is responsible for staff performance management.</li> </ul> </div>