Director of Information and Technology Services

<p>The Director of Information and Technology Services provides leadership in the selection, planning, design implementation, evolution and support of information and technology systems to meet the strategic needs of the LSU Foundation. This position leads a team responsible for building dashboards and reporting tools to strategically leverage data, system integrations, application administration, service desk requests, network and system administration, cybersecurity, data privacy, BA, and QA.</p>

Baton Rouge, LA

LSU Foundation

<p>The LSU Foundation is the primary fundraising entity for academics at LSU. The LSU Foundation's sole purpose to provide philanthropic support to LSU, which we accomplish through the work of a campus-wide team of frontline development officers and a support team of advancement services, communications and marketing, donor relations, financial and talent management personnel.</p>

keywords: technology,leadership,information and technology services,cybersecurity and data privacy,data management,strategic planning,experience,database,higher education philanthropy,effective communication,timely decision making/judgment,collaboration,critical thinking,adaptability,attention to detail/accuracy,professionalism,education,covid vaccination


Overview: <p>The Director of Information and Technology Services provides leadership in the selection, planning, design implementation, evolution and support of information and technology systems to meet the strategic needs of the LSU Foundation. The Director of ITS is also responsible for leading a team responsible for:</p> <ul> <li>Building dashboards and reporting tools to allow the organization to strategically leverage data,&nbsp;</li> <li>System integrations,&nbsp;</li> <li>Application administration,&nbsp;</li> <li>Service desk requests,&nbsp;</li> <li>Network and system administration,&nbsp;</li> <li>Cybersecurity,&nbsp;</li> <li>Data privacy,&nbsp;</li> <li>BA, and</li> <li>QA.</li> </ul> <p>Critical to this role is the ability to provide leadership that allows for flexibility within the team, cultivates team members to develop new and relevant skills and provides motivation to achieve goals and foster career development. Additionally, this role will carry a portfolio of work to personally execute.</p>
Responsibilities: <p><u>50 % : Information and Technology Services</u></p> <ul> <li>Works with CFO and other LSU Foundation staff to ensure the proper execution of multiple ITS projects. Director will also carry a portfolio of work to personally execute.</li> <li>Manages and is responsible for LSU Foundation information/infrastructure technologies, applications, and services functions.</li> <li>Serves as the person responsible for cyber-security and data privacy, which includes understanding the legality and best practices around data sharing in a university environment including FERPA and GDPR.</li> <li>Supervises the daily business activities, e.g. report writing, project management, system administration, desktop support, etc.</li> </ul> <p><u>30 % : Data Management</u></p> <ul> <li>Report timely and accurate information for monthly/quarterly/annual reports to LSU Foundation leadership.&nbsp;</li> <li>Identifies where new systems can be leveraged to meet business needs, assuring data integrity and reporting accuracy.</li> <li>Facilitates change management processes.</li> <li>Establishes and documents policies and procedures.</li> <li>Implements and manages quality control measures related to specific departmental responsibilities.</li> </ul> <p><u>20 % : Strategic Planning</u></p> <ul> <li>Provides strategic guidance to the Information and Technology Services team.</li> <li>Manages a budget and provides monthly spending forecasting to the CFO</li> <li>Participates as needed in topical discussions related to operations, integration and operational risk management activities with other business partners and organizations.&nbsp;</li> </ul> <p><strong>Non-essential/marginal position responsibilities&nbsp;</strong></p> <ul> <li>Supports information gathering or strategic planning with other departments.</li> <li>Monitors industry best practices within ITS.</li> </ul>
Requirements: <div class="job-listing-header"><strong>Requirements</strong></div> <div data-bind="html: Job.Requirements"> <ul> <li>Experience as a application developer and system administrator</li> <li>Supervisory experience</li> <li>Expert in CASE Reporting Standards and Management Guidelines&nbsp;</li> <li>Proficiency in database fundamentals</li> <li>In-depth understanding of fundraising business processes in a university setting</li> <li>Knowledge of fundraising CRMs&nbsp;</li> </ul> <p><strong>Preferred level/type of experience&nbsp;</strong></p> <ul> <li>Management level ITS governance experience</li> <li>Experience in higher education&nbsp;</li> <li>Expertise in report writing (ETL, data warehousing, Power BI, SSRS)</li> <li>Ability to configure systems or assist in trouble shooting, as needed</li> <li>Experience with cloud/SaSS&nbsp;</li> </ul> <p><strong>Required abilities</strong></p> <ul> <li>Superior verbal and written communication skills</li> <li>Ability to effectively manage a diverse team in a structured way</li> <li>Curious and compassionate. Should ask questions and genuinely seek to understand business needs and processes</li> <li>Demonstrated ability to manage multiple projects, lead teams, and work independently</li> <li>Able to understand and follow complex directions and work in a cooperative group</li> <li>Excellent organization and time management skills</li> <li>Ability to learn and adjust quickly&nbsp;</li> <li>Ability to work under pressure and with frequent interruptions</li> <li>Ability to sit for extended periods</li> <li>Meet inflexible deadlines</li> <li>Excellent customer service mentality</li> <li>Ability to maintain confidentiality and exercise sound judgment</li> </ul> <p><strong>Required education</strong></p> <ul> <li>Master&rsquo;s Degree in Information Science, Computer Science, Software Engineering, or other relevant field or equivalent combination of training and experience.</li> </ul> <p><strong>Desired Competencies</strong></p> <ul> <li><u>Collaboration</u>: Works collegially with others, cooperating in both interpersonal and team relationships; fosters enthusiasm and maintains mutual trust, candor, and respect.</li> <li><u>Adaptability</u>: Responds to changing circumstances by being innovative and altering behavior to better fit different situations; successfully works with new colleagues; willing to be flexible; remains calm in stressful situations.&nbsp;</li> <li><u>Critical Thinking</u>: Practices objective rather than subjective modes of reasoning and action. Maintains perspective when assessing qualitative and quantitative information. Appropriately challenges and questions common beliefs.&nbsp;</li> <li><u>Timely Decision Making/Judgment</u>: &nbsp;Demonstrates the ability to make judicious and effective decisions.&nbsp;</li> <li><u>Effective Communication</u>: Shares and receives information using clear oral, written, and interpersonal communication skills.</li> <li><u>Attention to Detail/Accuracy</u>: Focuses on paying attention to all details and aspects of a job or process to avoid substandard outputs.</li> <li><u>Professionalism</u>: Thinks carefully about the likely effects on others of one&rsquo;s words, actions, appearance, and mode of behavior.</li> </ul> <p><strong>Work Environment Requirements &nbsp;</strong></p> <ul> <li>May be required to work extended workdays, evenings, and weekends to meet deadlines or support event response (weather, issues, etc.).</li> <li>Travel is limited to occasional professional development conferences.</li> <li>Will be required to comply with our mandatory COVID vaccination policy, unless granted an exemption for medical or religious reasons.</li> </ul> <p><strong>Managerial/Supervisory Requirements &nbsp;</strong></p> <ul> <li>This position will supervise the Information and Technology Services staff.</li> </ul> </div>