Customer Service - Call Center $15/hr. Part/Full-time

<p><strong>We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. We want people who are ready to Build Something Amazing.</strong></p> <p><em><strong>"At La-Z-Boy we're dedicated to home... because home is what really matters and what will always matter. At the end of even the longest days, home is where we find ourselves."</strong></em><strong><em><br /><a href="https://vimeo.com/230201741" target="_blank" rel="noopener noreferrer">Watch the full experience here.</a> </em></strong></p>

Monroe, Michigan

La-Z-Boy Corporate

<p><strong>Not many companies can say that they are both a household brand and one of the most innovative organizations in their industry. La-Z-Boy can. Ninety years after our first recliner, we&rsquo;re still re-inventing the industry.</strong></p> <p><strong>We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. Our people are what drives us forward. We want people who are ready to Build Something Amazing.</strong></p> https://www.la-z-boy.com/

keywords: summary,schedule,performance,customer care,technology,analysis,sales,communication,skills,physical demands/work environment,education,core attributes,proficiency

Full-Time

Competitive

Overview: The Customer Service Representatives receive and respond to general and routine customer inquiries regarding business products and services under direct and indirect supervision. Responsible for delivering exceptional customer service in a respectful, courteous, and timely manner to ensure concerns are resolved within established guidelines. Acts as a &ldquo;customer liaison&rdquo; throughout the service process. <div id="gtx-trans" style="position: absolute; left: -24px; top: 26.7639px;">&nbsp;</div>
Responsibilities: <ul> <li>Handles a limited number of call types that are general in nature, i.e. in-home service requests. Responds to general non-phone tasks including email and resolved tech reports. Defuses customer situations, works closely with co-workers and supervisors to resolve customer issues.</li> <li>Uses multiple computer systems to schedule in-home service visits, place part orders update service records for warranty and non-warranty issues. Processes customer transactions for sales activity utilizing credit card point of sales system.</li> <li>Escalates problems or decisions to appropriate individuals based on established guidelines and procedures when necessary. Defuses difficult customers and develops a solution.</li> <li>Initiates outbound communication via various means to keep customers informed of status and expectations.</li> </ul> <br /><br /><strong>SCOPE &amp; IMPACT:</strong><br />Meets or exceeds performance expectations including call handling (CPH), email responses (EPH), quality, dependability, and schedule adherence. Ability to impact department financial performance based on the offering of discounts, waving service fees, and recommendations on return good authorizations. Has access to confidential customer credit card information.
Requirements: <strong>MINIMUM REQUIREMENTS:</strong><br /> <ul> <li>High school diploma or GED with 0-2 years of relevant experience or equivalent.</li> </ul> <br /><strong>PREFERRED REQUIREMENTS:</strong><br /> <ul> <li>Excellent verbal and written communication skills</li> <li>Excellent customer service &ndash; friendly, courteous, empathetic, and helpful, interpersonal skills and telephone etiquette</li> <li>Strong attention to detail and organizational skills</li> <li>Proficiency in Microsoft Office products including Outlook, Excel, and Word</li> <li>Ability to navigate through multiple web browsers, windows, and systems</li> </ul> <br /><strong>PHYSICAL DEMANDS/WORK ENVIRONMENT:</strong><br />Office environment / no specific or unusual physical or environmental demands. Nearly continuously sit, use repetitive hand motion, hear and listen. Seldom walk.<br /><br /><strong>CORE ATTRIBUTES:</strong><br />Communicate Transparently<br />Lead the Team<br />Impact and Influence<br />Deliver Results<br />Coach and Develop