Desktop Systems Administrator

<p><strong>We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. We want people who are ready to Build Something Amazing.</strong></p> <p><em><strong>"At La-Z-Boy we're dedicated to home... because home is what really matters and what will always matter. At the end of even the longest days, home is where we find ourselves."</strong></em><strong><em><br /><a href="https://vimeo.com/230201741" target="_blank" rel="noopener noreferrer">Watch the full experience here.</a> </em></strong></p>

Monroe, Michigan

La-Z-Boy Corporate

<p><strong>Not many companies can say that they are both a household brand and one of the most innovative organizations in their industry. La-Z-Boy can. Ninety years after our first recliner, we&rsquo;re still re-inventing the industry.</strong></p> <p><strong>We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. Our people are what drives us forward. We want people who are ready to Build Something Amazing.</strong></p> https://www.la-z-boy.com/

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Full-Time

Competitive

Overview: Come join our team and help us Build Something Amazing.
Responsibilities: &bull; Responsible for troubleshooting hardware and software related issues. Ability to interpret the symptom or issue being reported and diagnose the root cause. May be required to engage technical resources from hardware and software vendors to diagnose complex issues. Must provide end-user with resolution and / or workaround in a timely manner.<br />&bull; As assigned fulfill service requests for new or replacement hardware. Must follow standard process and procedures to image, configure and install software. Ensures equipment is added to the domain and anti-virus and patches are at current levels. Manages deployment of equipment to end-user, performing data transfer when necessary and acquaints user to operation of new equipment and software.<br />&bull; Responsible for reviewing accuracy of incidents received via the Service Desk and Self-Service assigned to the desktop group. Ensure all subsequent actions taken to investigate, diagnose or resolve the incident are recorded in the work notes. This information is essential for further investigation if escalation is required. May assist in reducing MTTR on future incidents of the same nature. Must keep end-user updated with current status through ServiceNow.<br />&bull; Responsible for supporting business events. This includes planning and delivery of support at High Point fall and spring markets, Business Update meetings, and events hosted on-site at Monroe HQ.<br />&bull; Perform tasks as assigned for Business Projects requiring desktop support for hardware and / or software deployments. May be requested to participate in developing documentation for new software installation procedures. Provides assistance to remote LAN Administrators, when necessary.<br /><br />SCOPE &amp; IMPACT:<br />Provides desktop support to employees at the Monroe HQ, Company Owned Retail Stores, Regional Distribution Centers, and occasionally the Manufacturing locations.
Requirements: MINIMUM REQUIREMENTS:<br />&bull; Associate degree in related field, with 0-2 years of relevant work experience or equivalent.<br />&bull; Good communication skills<br />&bull; Ability to establish and maintain a high level of customer trust and confidence.<br /><br />PREFERRED REQUIREMENTS:<br />&bull; Bachelor&rsquo;s Degree in related field, with 0-2 years of relevant work experience or equivalent.<br />&bull; A+, Network+ and ITIL Foundation Certification.<br />&bull; Familiar with various operating systems protocols and tools.<br />&bull; Ability to work independently or with limited direction.<br />&bull; Ability to provide support during non-core business hours including weekends and holidays, as required.<br />&bull; Capable of performing tasks in dynamic/changing situations.<br /><br />SUPERVISORY RESPONSIBILITIES: None<br /><br />PHYSICAL DEMANDS/WORK ENVIRONMENT:<br />Specific physical and/or environmental demands are an essential part of the job. Often pull and push. Seldom climb ladders, crouch or lift up to 30 pounds. Subject to inside environmental conditions.<br /><br /><br />CORE ATTRIBUTES:<br />Communicate Transparently<br />Lead the Team<br />Impact and Influence<br />Deliver Results<br />Coach and Develop<br /><br />OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and act