Casegoods Transportation & Service Coordinator

<p><strong>We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. We want people who are ready to Build Something Amazing.</strong></p> <p><em><strong>"At La-Z-Boy we're dedicated to home... because home is what really matters and what will always matter. At the end of even the longest days, home is where we find ourselves."</strong></em><strong><em><br /><a href="https://vimeo.com/230201741" target="_blank" rel="noopener noreferrer">Watch the full experience here.</a> </em></strong></p>

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La-Z-Boy Corporate

<p><strong>Not many companies can say that they are both a household brand and one of the most innovative organizations in their industry. La-Z-Boy can. Ninety years after our first recliner, we&rsquo;re still re-inventing the industry.</strong></p> <p><strong>We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. Our people are what drives us forward. We want people who are ready to Build Something Amazing.</strong></p> https://www.la-z-boy.com/

keywords: join,require,technical,document,logistics,orders,develop,program,communication,skills,education,organization,communication,travel,proficiency

Full-Time

Competitive

Overview: Come join our team and help us Build Something Amazing.
Responsibilities: <ul> <li>The position will require daily outbound and inbound communication handling (calls, email, chat) with customers to schedule deliveries and troubleshoot any issues. They will develop, manage, and work with reporting tools to ensure the process is smooth and transparent to all involved.</li> <li>They will be working with a sophisticated routing program to import order data from multiple systems and plan loads for customers and efficient delivery runs.&nbsp; They will interact with technical support to further develop the system for the local delivery effort.</li> <li>The position will require communications and meeting with our manufacturing plant, two shipping locations, and drivers to coordinate the consolidation of all the items as well as the load planning. Additionally, they will troubleshoot and work to resolution any problems that arise.</li> <li>This individual will also be responsible for the billing for each delivery by ensuring timely and accurate processing and follow up to appropriate parties. The individual will be responsible for all document control related to the shipping and delivery of the product as well</li> <li>The role will respond to miscellaneous customer service activities such as issuing returns, processing credits, and advising of order status.</li> </ul> <p>&nbsp;</p> <p><strong>SCOPE &amp; IMPACT:</strong></p> <p>Providing professional interactions with customers, dealers, and logistics parties This is a new role that is responsible for successful delivery services that impact $3 million in sales. Effective communication and processing will be critical to ensure that inventory is secure and billed after delivery.</p>
Requirements: <p><strong>MINIMUM REQUIREMENTS:</strong>&nbsp;</p> <ul> <li>High school diploma with 0-2 years of related experience or equivalent.</li> <li>Strong problem-solving skills</li> <li>Excellent verbal and written communication skills</li> <li>Excellent customer service &ndash; friendly, courteous, empathetic, and helpful, interpersonal skills and telephone etiquette</li> <li>Strong attention to detail and organizational skills</li> <li>Proficiency in Microsoft Office products including Outlook, Excel and Word</li> <li>Ability to navigate through multiple web browsers, windows and systems</li> <li>Travel required: up to 5%</li> </ul> <p>&nbsp;</p> <p><strong>PREFERRED REQUIREMENTS:</strong>&nbsp;</p> <ul> <li>Associate degree in business or related field</li> </ul> <p>&nbsp;</p> <p><strong>SUPERVISORY RESPONSIBILITIES:&nbsp;</strong>None</p> <p>&nbsp;</p> <p>PHYSICAL DEMANDS/WORK ENVIRONMENT:</p> <p>Office environment / no specific or unusual physical or environmental demands.</p> <p>&nbsp;</p> <p><strong>CORE ATTRIBUTES:</strong></p> <p><em>Communicate Transparently</em></p> <p><em>Lead the Team</em></p> <p><em>Impact and Influence</em></p> <p><em>Deliver Results</em></p> <p><em>Coach and Develop</em></p> <p>&nbsp;</p> <p><em>At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our&nbsp;employees&rsquo; diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing.</em></p> <p><em>OTHER DUTIES:&nbsp;&nbsp;</em><em>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.&nbsp; Duties, responsibilities and activities may change at any time with or without notice.</em></p>