Service Technician I

<p><strong>We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. We want people who are ready to Build Something Amazing.</strong><br /> </p>

Robbinsville, New Jersey

La-Z-Boy Distribution Centers

<p><strong>Not many companies can say that they are both a household brand and one of the most innovative organizations in their industry. La-Z-Boy can. Ninety years after our first recliner, we&rsquo;re still re-inventing the industry.</strong></p> <p><strong>We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. Our people are what drives us forward. We want people who are ready to Build Something Amazing.</strong></p>

keywords: join,performance,quality assurance,orders,analysis,install,regulate,document,education,physical demands,certification,knowledge



Overview: Come join our team and help us Build Something Amazing.
Responsibilities: &bull; Perform daily inspection of product, test and deluxe products being released for delivery to consumers, dealers or other distribution destinations.<br />&bull; Steam, clean, mend upholstery, adjust, repair or replace brackets, connections, mechanisms; regulate foam, align seams or gathers to correct compression issues, replace failed or missing parts, testing operation of all mechanical, electrical and power components for proper operation. Install after-market items to include swivels, tall bases, leg extensions and air mattresses.<br />&bull; Perform in-shop touch up, assembly on upholstered and case good products.<br />&bull; Assess and disposition products returned to the Distribution Center daily. Calculate repair parts and labor costs for claims against vendors or delivery providers. Order parts or perform the needed repairs, adjustment or replacement of components to restore unit to original specifications and condition.<br />&bull; Order and maintain inventory of basic supply parts required for daily use. Perform product inspections and any component replacements as require by "Quality Alerts" issued. Perform those upholstery and wood repairs requiring a higher level of skill or experience in order to meet sensitive or expectations of high profile clients.<br />&bull; Provide weekly feedback to Quality team on both documented and reoccurring issues specific to the RDC.<br />&bull; Document quality issues as they occur daily and communicate to the Quality Manger at the respective plant.<br /><br />SCOPE &amp; IMPACT:<br />This position reduces cost of quality by increasing first time delivery completions, increases number of satisfied customers, and eliminates the need for costly repairs while also maintaining a higher percentage of inventory for sale. In addition, provides a reliable source for feedback and input to manufacturing that allows for ongoing product quality improvements.
Requirements: MINIMUM REQUIREMENTS:<br />&bull; High School Diploma/GED required, or equivalent with 0-2 years of experience<br /><br />PREFERRED REQUIREMENTS:<br />&bull; Journeyman certification preferred or Vocational/technical training<br />&bull; Knowledge of upholstery and wood products<br /><br /><br />SUPERVISORY RESPONSIBILITIES: none<br /><br />PHYSICAL DEMANDS/WORK ENVIRONMENT: Nearly continuous standing, often repetitive hand motions, walking, bending stooping, kneeling, squatting, crouching, balancing and lifting over 50 lbs. Subject to noise and a variety of physical conditions such as proximity to moving parts, moving vehicles, electrical current, working on scaffolding in high places, and exposure to high heat or chemicals. Will use power tools and be exposed to lacquer and solvents.<br /><br />CORE ATTRIBUTES:<br />Communicate Transparently<br />Lead the Team<br />Impact and Influence<br />Deliver Results<br />Coach and Develop<br /><br />At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees&rsquo; diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing.<br /><br />OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.