Bilingual Travel Coordinator

<p><strong>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you&rsquo;ll have the opportunity to find the career you&rsquo;re looking for, learn and grow in your role, and make a difference in the lives of others. And you&rsquo;ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first.</strong></p> <p><strong>Sound like a good career fit?</strong></p>

Austin, TX


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

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Overview: <p>We seek Travel Coordinators for our operations center. The Travel Coordinator is the person who assists the plan, facilities and members with the coordination of air and ground transportation, meals and lodging. In addition they provide a high level of customer service to the plan and facility staff as the main agency contact to call with issues or questions about non-emergency medical transportation.<br /><br />Hours are 9am-6pm CST<br /><br /><strong>Environmental and Working Conditions:&nbsp;</strong>Entire work time is conducted in an office setting.</p> <p><br /><br /></p>
Responsibilities: <p><strong>Essential Duties and Responsibilities:</strong></p> <ul> <li>Coordinates travel request for members sent in from the plan. Determines destination, mode of transportation, travel dates, financial considerations, and accommodations required.</li> <li>Reviews 208 forms (travel request) sent in from the plan.</li> <li>Books air and ground transportation request as well as lodging using internet or phone.</li> <li>Educates members on meal reimbursement process and procedures (timely submission).</li> <li>Taking calls and calling member to advise of their travel arrangements.</li> <li>Entering notes describing the travel arrangements that were approved by the plan.</li> <li>Notifying the plan of their members travel arrangements.</li> <li>Build relationships with lodging, meal, and transportation companies.</li> <li>Any other duties as assigned.</li> </ul>
Requirements: <p><strong>Education:</strong></p> <ul> <li>Qualified candidates must have a high school degree or GED.</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>Must be bilingual in English/Spanish with the ability to read, write, and speak.</li> <li>2 years of prior in-bound Call Center experience, heavy phone volume and data entry required and/or experience in a fast-paced, high-level customer service-oriented environment.</li> <li>Travel arrangement experience a plus.</li> <li>Knowledge of Medicaid/Medicare guidelines and covered services a plus.</li> </ul> <p><strong>Skills:</strong></p> <ul> <li>Superior customer service and phone skills; strong verbal communication, writing, problem solving, time management, and organizational skills.</li> <li>Must possess professional writing skills and have the ability to correspond with professionals both verbally and in writing</li> <li>Ability to accurately type 35+ words per minute.</li> <li>Must have strong spreadsheet and database skills to include intermediate proficiency with Microsoft Excel, Word and Outlook.</li> <li>Must be able to learn and acquire proficiency in LogistiCare's proprietary software applications.</li> <li>Be proactive and possess the ability to multi-task with minimal supervisor.</li> <li>Address and discuss challenges and come to the table with a resolution when speaking with a representative from the plan.</li> </ul>