Customer Care Specialist

<p><strong>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you&rsquo;ll have the opportunity to find the career you&rsquo;re looking for, learn and grow in your role, and make a difference in the lives of others. And you&rsquo;ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first.</strong></p> <p><strong>Sound like a good career fit?</strong></p>

Austin, TX

LogistiCare

<strong><a href="http://www.logisticare.com/" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href="https://recruiting.adp.com/srccar/public/RTI.home?c=2153313&amp;d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong> http://www.logisticare.com/

keywords: innovation,customer care,investigate,publishing,reporting,solutions,organization,experience,education,technical,communication

Full-Time

Overview: The Customer Care Specialist is an integral part of a team to ensure both internal and external customers are served at the highest possible standard. In addition, this individual will contribute ideas to improve LogistiCare's level of service, to reduce the number of complaints, and to introduce or enhance processes that would enable the Austin Operation to meet and exceed its goals.
Responsibilities: <strong>Duties and Essential Responsibilities:</strong><br /> <ul> <li>Records and initiates investigation of complaints</li> <li>Investigates and follows through with corrective actions</li> <li>Effectively communicates with all levels both verbally and in writing</li> <li>Documents complaints and their resolutions with concise, yet comprehensive verbiage</li> <li>Works closely with Local and Regional Managers/Staff</li> <li>Creates and disseminates reports using LCAD, MS Excel, and/or MS Word</li> <li>Performs other duties as assigned</li> </ul>
Requirements: <strong>Education:</strong><br /> <ul> <li>Qualified candidates must have a High School Degree or GED</li> </ul> <strong>Experience:</strong><br /> <ul> <li>Requires 2-5 years customer service experience to include 1+ years lead or supervisory experience and at least 2+ years call center experience</li> <li>Proven experience dealing with crisis and ability to create processes that best benefits the entire team</li> </ul> <strong>Skills:</strong><br /> <ul> <li>Excellent customer service and interpersonal skills&nbsp;</li> <li>Strong written and verbal communications</li> <li>Must be organized and have a strong attention to detail</li> <li>Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problems</li> <li>Ability to multitask and follow complex instructions</li> <li>Ability to work independently or with a team a must</li> <li>High level of technical competence and/or ability to learn quickly; proficiency in Microsoft Office Word and Excel a plus</li> <li>Bilingual a plus</li> </ul> <strong>Environmental and Working Conditions:</strong><br /> <ul> <li>Entire work time is conducted in an office setting</li> </ul> <strong>Physical and Mental Requirements:</strong><br /> <ul> <li>Excellent customer service and interpersonal skills&nbsp;</li> <li>Strong written and verbal communications</li> <li>Must be organized and have a strong attention to detail</li> <li>Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problem</li> <li>Ability to multitask and follow complex instructions</li> <li>Ability to work independently or with a team a must</li> <li>High level of technical competence and/or ability to learn quickly; proficiency in Microsoft Office Word and Excel a plus</li> </ul>