Director of Operations

<p><strong>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you&rsquo;ll have the opportunity to find the career you&rsquo;re looking for, learn and grow in your role, and make a difference in the lives of others. And you&rsquo;ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first.</strong></p> <p><strong>Sound like a good career fit?</strong></p>

Southfield, MI


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

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Overview: The Director of Operations reports to the General Manager and is responsible for coordinating with the GM to ensure the success of local/statewide contract(s).
Responsibilities: Responsibilities include establishing and maintaining excellent relationships with clients and providers, meeting performance standards and financial goals. This includes monitoring transportation company performance; enforcing contract standards; and managing transportation costs and rate issues. Requires strong financial/ analytical skills for data and cost analysis; strong organizational independence and prioritization capability; ability to communicate effectively clients and providers and make public presentations.<br /><br />Must be technically capable of developing programs and an organizational structure to support contract requirements. Must be able to conceptualize process flow both in establishing policies and in enhancing our proprietary computer-aided system. Must be project oriented and hands on from planning to delivery of outcome to include ability to identify issues and implement resolutions.<br /><br />Qualified candidates will possess a proven track record of success in people development and management, impeccable written communication skills and a high level of technical competence, including Microsoft office suite - Excel, Word, Access and Outlook. Must be able to work independently and as a team member.
Requirements: Education:<br /> <ul> <li>BA/BS in Business, Management, Finance or relevant field required; Graduate Degree preferred</li> <li>8 years of progressive management experience in transportation, call center, distribution, logistics and/or health car</li> </ul> <br />Experience:<br /> <ul> <li>Must have experience managing multiple direct reports</li> <li>Must have prior experience developing and managing budgets; researching variances</li> <li>Transportation or Call Center Industry experience a plus</li> </ul> Skills:<br /> <ul> <li>Strong financial/analytical skills</li> <li>Excellent written and verbal communication skills</li> <li>Proven track record of success in people managemen</li> <li>Strong leadership skills; excellent organization and planning skills</li> <li>Able to manage effectively at all levels</li> <li>High energy, self-motivated, analytical with excellent communication and problem solving skills</li> <li>Excellent Presentation Skills</li> <li>Must be solutions oriented; creative innovative thinker</li> <li>Must be able to develop and implement action plans to address issues</li> <li>Must be able to analyze state and regional data and costs</li> <li>Must feel comfortable and sound substantive in public speaking engagements</li> <li>Must be able to converse issues with local government officials</li> <li>Expert proficiency with Microsoft Excel, Outlook and Word; intermediate proficiency with Microsoft Access a plus</li> </ul> <br /> <div>Competencies:<br /> <ul> <li>Analytical Skills - Ability to use thinking and reasoning to solve a problem</li> <li>Communication, Oral - Ability to communicate effectively with others using the spoken word</li> <li>Communication, Written - Ability to communicate in writing clearly and concisely</li> <li>Customer Oriented - Ability to take care of the customers' needs while following company procedures</li> <li>Interpersonal - Ability to get along well with a variety of personalities and individuals</li> <li>Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions</li> <li>Management Skills - Ability to organize and direct oneself and effectively supervise others</li> <li>Problem Solving - Ability to find a solution for or to deal proactively with work-related problems</li> <li>Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative</li> <li>Relationship Building - Ability to effectively build relationships with customers and co-workers</li> <li>Time Management - Ability to utilize the available time to organize and complete work within given deadline</li> </ul> Environmental and Working Conditions:</div> <div> <ul> <li>Ability to travel locally as needed</li> <li>Approximately 80% of work time is conducted in office setting and approximately 20% will require travel</li> </ul> Physical and Mental Requirements:<br /> <ul> <li>Strong problem resolution skills</li> <li>Must have a proactive approach to relationship building</li> </ul> "Must be solutions oriented; creative innovative thinker"</div>