Bilingual-Call Center Representative (SPANISH)

<p><strong>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you&rsquo;ll have the opportunity to find the career you&rsquo;re looking for, learn and grow in your role, and make a difference in the lives of others. And you&rsquo;ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first.</strong></p> <p><strong>Sound like a good career fit?</strong></p>

Philadelphia, PA

LogistiCare

<strong><a href="http://www.logisticare.com/" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href="https://recruiting.adp.com/srccar/public/RTI.home?c=2153313&amp;d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong> http://www.logisticare.com/

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Representative

Overview: Bilingual associate interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests into LogistiCare's system as well as documenting complaints and issues while providing superior customer service to members.<br /><br /> <p><strong>What's in for you:</strong></p> <ul> <li>Inbound Calls, No Sales!</li> <li>Flexible Hours : Mon-Sat 5 AM to 10:00 PM</li> <li>Performance-based pay incentives!</li> <li>Casual Dress Everyday!</li> <li>Customer Service Appreciation Week with activities, prizes and themes</li> <li>Company Cash incentive and Recognition for good performance</li> <li>Opportunity for Promotion</li> </ul>
Responsibilities: <strong>ESSENTIAL JOB FUNCTIONS<br /></strong><br /><strong>Assist customers with transportation questions and concerns</strong><br />-Schedule, modify and cancel reservations as requested&nbsp;<br />-Obtain and document details of any complaints being filed&nbsp;<br />-Receive and document customer concerns<br />-Ensure that all relevant customer information is documented<br /><br /><strong>Policy Adherence</strong><br />-Attend all required meetings<br />-Adhere to and ensures all company policies and procedures are maintained<br />-Maintain an acceptable attendance and tardiness record<br /><br /><strong>Customer Service</strong><br />-Ensure accurate trip data input<br />-Maintain a polite and courteous manner at all times&nbsp;<br />-Demonstrate sincere personal commitment to producing high quality work<br />-Refer unresolved customer grievances to designated department for further investigation and resolution<br />-Promote a positive working environment&nbsp;<br /><br /><strong>Language</strong><br />-Must be fluent in the identified language as required by the job posting (RUSSIAN, SPANISH, ETC)
Requirements: <p><strong>Education: </strong>High School Graduate or General Education Degree (GED)</p> <p><strong>Experience</strong><br />Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred</p> <p><strong>Skills</strong><br />Excellent customer service and people skills and must be able to work independently or with a team<br />Ability to quickly learn new technology and processes<br />Must be able to understand and follow complex instructions<br />Read, write and understand English fluently<br />Ability to accurately type 35wpm</p> <p>&nbsp;</p>