Facilities Representative

<p><strong>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you&rsquo;ll have the opportunity to find the career you&rsquo;re looking for, learn and grow in your role, and make a difference in the lives of others. And you&rsquo;ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first.</strong></p> <p><strong>Sound like a good career fit?</strong></p>

St. Louis, MO


<strong><a href="http://www.logisticare.com/" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href="https://recruiting.adp.com/srccar/public/RTI.home?c=2153313&amp;d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong> http://www.logisticare.com/

keywords: organization,management,administration,audit,professional,database,education,experience,communication


Overview: The Facility Representative is the person at LogistiCare that assists facilities in arranging their clients/patients transportation needs. In addition they provide a high level of customer service to facility staff as the main agency contact to call with problems, issues or questions about non-emergency medical transportation.
Responsibilities: <ul> <li>Educates facilities about LogistiCare, NET and disseminate contact information for appropriate telephone numbers</li> <li>Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports</li> <li>Interaction with facility social service staff to coordinate patient trips</li> <li>Solves specific patient issues with facility case manager (initiate schedule changes, routing suggestions, provider changes, etc.)</li> <li>Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update</li> </ul> LogistiCare's database for the new provider<br /> <ul> <li>Managed prescheduled patient trips in LCAD</li> <li>Audit provider trip logs against prescheduled trip confirmations received from facilities</li> <li>Handle facility complaints regarding prescheduled patient delivery and pick-up</li> </ul> <br />Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.
Requirements: <div>REQUIREMENTS:</div> <div>&nbsp;</div> <div>Education:</div> <ul> <li>Qualified candidates must have a high school degree or GED.</li> </ul> Experience:<br /> <ul> <li>2 years of prior in-bound Call Center experience, heavy phone volume and data entry required and/or experience in a fast-paced, high-level customer service oriented environment.</li> <li>Social Services and/or case management, basic medical terminology, and/or front or back office medical experience preferred.</li> <li>Knowledge of Medicaid guidelines and covered services a plus</li> </ul> Skills:<br /> <ul> <li>Superior customer service and phone skills; strong verbal communication, writing, problem solving, time management, and organizational skills</li> <li>Must possess professional writing skills and ability to correspond with professionals both verbally and in writing.</li> <li>Ability to accurately type 35+ words per minute</li> <li>Must have strong spreadsheet and database skills to include intermediate proficiency with Microsoft Excel, Word and Outlook; must be able to learn and acquire proficiency in LogistiCare's proprietary software applications.</li> </ul> Environmental and Working Conditions:<br /> <ul> <li>Entire work time is conducted in an office setting.</li> </ul> Physical and Mental Requirements:<br /> <ul> <li>Ability to work independently or with a team a must.</li> </ul>