Director of Operations

<p><strong>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you&rsquo;ll have the opportunity to find the career you&rsquo;re looking for, learn and grow in your role, and make a difference in the lives of others. And you&rsquo;ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first.</strong></p> <p><strong>Sound like a good career fit?</strong></p>

Southfield, MI


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

keywords: operations,planning,compliance,success,organization,analysis,transportation,analysis,experience,communication,solutions,management,leadership,travel,education


Overview: The Director of Operations reports to the General Manager and is responsible for coordinating with the GM to ensure the success of local/statewide contract(s).&nbsp;
Responsibilities: Responsibilities include: <br /> <ul> <li>Establishing and maintaining excellent relationships with clients and providers, meeting performance standards and financial goals.</li> <li>This includes monitoring transportation company performance; enforcing contract standards; and managing transportation costs and rate issues.</li> <li>Requires strong financial/ analytical skills for data and cost analysis; strong organizational independence and prioritization capability; ability to communicate effectively clients and providers and make public presentations.</li> <li>Must be technically capable of developing programs and an organizational structure to support contract requirements.</li> <li>Must be able to conceptualize process flow both in establishing policies and in enhancing our proprietary computer-aided system.</li> <li>Must be project oriented and hands on from planning to delivery of outcome to include ability to identify issues and implement resolutions.</li> <li>Qualified candidates will possess a proven track record of success in people development and management, impeccable written communication skills and a high level of technical competence, including Microsoft office suite - Excel, Word, Access and Outlook.</li> <li>Must be able to work independently and as a team member.</li> </ul>
Requirements: <div>Education:<br /> <ul> <li>BA/BS in Business, Management, Finance or relevant field required; Graduate Degree preferred</li> <li>8 years of progressive management experience in transportation, call center, distribution, logistics and/or health car</li> </ul> Experience:<br /> <ul> <li>Must have experience managing multiple direct reports</li> <li>Must have prior experience developing and managing budgets; researching variances</li> <li>Transportation or Call Center Industry experience a plus</li> <li>Demand-response transportation management experience a pl</li> </ul> Skills:<br /> <ul> <li>Strong financial/analytical skills</li> <li>Excellent written and verbal communication skills</li> <li>Proven track record of success in people managemen</li> <li>Strong leadership skills; excellent organization and planning skills</li> <li>Able to manage effectively at all levels</li> <li>High energy, self-motivated, analytical with excellent communication and problem solving skills</li> <li>Excellent Presentation Skills</li> <li>Must be solutions oriented; creative innovative thinker</li> <li>Must be able to develop and implement action plans to address issues</li> <li>Must be able to analyze state and regional data and costs</li> <li>Must feel comfortable and sound substantive in public speaking engagements</li> <li>Must be able to converse issues with local government officials</li> <li>Expert proficiency with Microsoft Excel, Outlook and Word; intermediate proficiency with Microsoft Access a plus</li> </ul> Competencies:<br /> <ul> <li>Analytical Skills - Ability to use thinking and reasoning to solve a problem</li> <li>Communication, Oral - Ability to communicate effectively with others using the spoken word</li> <li>Communication, Written - Ability to communicate in writing clearly and concisely</li> <li>Customer Oriented - Ability to take care of the customers' needs while following company procedures</li> <li>Interpersonal - Ability to get along well with a variety of personalities and individuals</li> <li>Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions</li> <li>Management Skills - Ability to organize and direct oneself and effectively supervise others</li> <li>Problem Solving - Ability to find a solution for or to deal proactively with work-related problems</li> <li>Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative</li> <li>Relationship Building - Ability to effectively build relationships with customers and co-workers</li> <li>Time Management - Ability to utilize the available time to organize and complete work within given deadline</li> </ul> Environmental and Working Conditions:</div> <div> <ul> <li>Ability to travel locally as needed</li> <li>Approximately 80% of work time is conducted in office setting and approximately 20% will require travel</li> </ul> Physical and Mental Requirements:<br /> <ul> <li>Strong problem resolution skills</li> <li>Must have a proactive approach to relationship building</li> </ul> </div>