Assistant Transportation Coordinator

<p><strong>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you&rsquo;ll have the opportunity to find the career you&rsquo;re looking for, learn and grow in your role, and make a difference in the lives of others. And you&rsquo;ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first.</strong></p> <p><strong>Sound like a good career fit?</strong></p>

Austin, TX


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

keywords: the role,compliance,knowledge,communication,professional,education,experience


Overview: The ATC will schedule, route and dispatch trips to third-party transportation providers and handle coordination of pre-scheduled patient trips to medical facilities.
Responsibilities: <ul> <li>Responsibilities may also include public transit coordination - identifying all reservations that can be placed on public transit, distributing transit tickets and tracking utilization.</li> <li>May also include administering the volunteer driver/gas reimbursement program.</li> </ul>
Requirements: <p>Education:</p> <ul> <li>Qualified candidates must have a High School Diploma or GED</li> </ul> <p>Experience:</p> <ul> <li>At least 1 year customer service experience with heavy phone volume and data<br />entry required</li> <li>Prior in-bound call center experience preferred</li> <li>Transportation experience to include: trip assignment, routing or<br />dispatching</li> <li>Knowledge of transit system a plus</li> <li>Knowledge of Medicaid guidelines a plus</li> </ul> <p>Skills:</p> <ul> <li>Superior customer service and phone skills, problem solving, time<br />management, and organizational skills</li> <li>Ability to accurately type 35 corrected words per minute, and ability to<br />work independently or with a team a must</li> <li>Ability to work independently or with a team a must</li> <li>Strong computer proficiency with Microsoft Excel, Word and Outlook</li> <li>Knowledge of Medicaid guidelines and covered services a plus</li> </ul> <p>Competencies:</p> <ul> <li>Communication, Oral - Ability to communicate effectively with others using<br />the spoken word</li> <li>Communication, Written - Ability to communicate in writing clearly and<br />concisely</li> <li>Customer Oriented - Ability to take care of the customers' needs while<br />following company procedures</li> <li>Interpersonal - Ability to get along well with a variety of personalities<br />and individuals</li> </ul> <p>Environmental and Working Conditions:</p> <ul> <li>Entire work time is conducted in an office setting</li> </ul> <p>Physical and Mental Requirements:</p> <ul> <li>Must be able to understand and follow complex instructions</li> </ul>