Client Relationship Manager

<b>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you’ll have the opportunity to find the career you’re looking for, learn and grow in your role, and make a difference in the lives of others. And you’ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first. <br/><br/>Sound like a good career fit? </b>

Garden Grove, CA


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

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Overview: The Client Relationship Manager serves as the subject matter expert in all details related to their specific client's contract. This individual is responsible for managing the business relationship and overall client satisfaction, and liaises with various LogistiCare teams to train team members, build systems and procedures and resolve any issues or concerns. The CRM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality service and overall customer satisfaction. In addition, the CRM will build relationships with multiple contacts within the client to encourage continuing compliance with all client requirements The CRM also serves as the executive sponsor for designated clients, leading and coordinating the collaboration and participation of other LogistiCare stakeholders.
Responsibilities: <ul><li> Manages client accounts with direct reporting responsibility to GM </li><li> Uses independent judgment to identify opportunities for quality improvements and supervise internal departments to develop action plans and monitor progress </li><li> Coordinates the JOC's for the clients </li><li> Communicates key stakeholder(s) on a weekly basis </li><li> Reviews data in reports to identify areas for improvements as well as negative trends and uses own discretion to work with the client to implement a process improvement and monitor the progress </li><li> Prepares the summary for the monthly reports and identifies any trends that need to be addressed internally and/or externally </li><li> Meets with GM to determine actions to be taken on monthly reports and follows up to ensure that corrective actions are carried out </li><li> Reviews monthly reports for accuracy and ensures compliance to delivery deadlines </li><li> Ensures that any client report outside of the monthly report is accurate and delivered on time </li><li> Reviews the monthly FFS and Gas Reimbursement invoices for accuracy and ensures compliance to delivery deadlines and works with appropriate departments to ensure payment is received </li><li> Coordinates the recon process and works with the various departments to ensure compliance to delivery deadlines </li><li> Updates policy and procedures related to client contracts and works with various departments to ensure policies and procedures are implemented and followed </li><li> Set-up and coordinates special events for clients and works with appropriate department for invoicing and receipt of payment </li><li> Coordinates client audits </li><li> Conducts educational events as requested by Client </li><li> Identifies needs, arranges & conducts educational outreach opportunities with various medical providers </li></ul>
Requirements: <ul> <li>BA/BS degree preferred Experience</li> <li>One to three years managerial office experience including experience interacting with customers, problem solving and administrative functions.</li> <li>Contract Management experience a big plus.&nbsp;</li> <li>Personal skills -- Excellent written, verbal communication and interpersonal skills. Able to communicate clearly and comfortably with groups ranging from 2-12 people</li> <li>Competencies -- Excellent organizational, problem-solving, team building, time management and timely follow through skills.</li> <li>Computer Skills -- Proficient in Microsoft Word, Excel, Outlook, Access and Power-Point</li> <li>PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms and lift. Specific vision abilities required by this job include close vision.</li> <li>WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate.</li> </ul>