Facility Coord

<b>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you’ll have the opportunity to find the career you’re looking for, learn and grow in your role, and make a difference in the lives of others. And you’ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first. <br/><br/>Sound like a good career fit? </b>

North Haven, CT


<strong><a href="http://www.logisticare.com/" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href="https://recruiting.adp.com/srccar/public/RTI.home?c=2153313&amp;d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong> http://www.logisticare.com/

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Overview: The Facility Coordinator is the representative from LogistiCare that assists facilities (nursing homes, rest homes, retirement homes, group homes) in arranging their clients/patients transportation needs. In addition they provide a high level of customer service to facility staff as the main agency contact to call with problems, issues or questions about non-emergency medical transportation.
Responsibilities: <ul><li> AND RESPONSIBILITIES: </li><li> Serves as a representative from Logisticare, displaying courtesy, tact, and consideration in maintaining client/patient confidentiality in all communications </li><li> Effectively and efficiently coordinates and schedules transportation requests received by FAX or phone calls </li><li> Coordinates and schedules transportation requests for dialysis clients received by FAX or phone calls </li><li> Screens requests for appropriate level of care needed and service covered per insurance contracts with support from Utilization Review Nurse and office management as needed </li><li> Provides consistent and timely communication with all customers including Nursing Homes, Rest Homes, Retirement Homes, Group Homes and Dialysis staff members regarding transportation issues </li><li> Provides superior customer service as evidenced by handling all facility related phone calls </li><li> Assist and as appropriate responds to complaints, concerns and make suggestions for improvement </li><li> Acts as a resource to other staff members </li><li> Follows all Logisticare employee policies and procedures </li><li> Performs other duties as assigned OTHER DUTIES AND RESPONSIBILITIES: </li><li> Maintains all confidential client information in files </li><li> Destroys confidential information when appropriate by shredding </li><li> Maintains and updates as needed facility addresses, phone numbers and FAX numbers </li><li> Participates in quarterly visits to facilities or as requested by manager </li><li> Participates in in-services as needed or requested by manager </li></ul>
Requirements: <ul><li> Education/Experience - Requires a minimum of a High School degree or GED and prior experience in a fast-paced, high-level customer service oriented environment. Social Services and/or case management, basic medical terminology, and/or front or back office medical experience preferred. </li><li> Personality skills - Excellent verbal and written communication, problem solving and organizational skills. Ability to read and write English fluently. </li><li> Computer Skills - Requires basic computer skills including Microsoft Word, Excel, Outlook and data entry. Must be able to learn and acquire proficiency in LogistiCare's proprietary software application(s). </li></ul>