<b>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you’ll have the opportunity to find the career you’re looking for, learn and grow in your role, and make a difference in the lives of others. And you’ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first. <br/><br/>Sound like a good career fit? </b>

Miami, FL


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

keywords: transportation,communication,network,performance,knowledge,culture,communication,experience,environment,process management,education,call center,technology,professional


Overview: The Router routes and dispatches trips to third-party transportation providers and handles the coordination of pre-scheduled patient trips to medical facilities.
Responsibilities: <ul> <li>Reviews the regional trip reservations using LogistiCare's proprietary software (LCAD)</li> <li>Assigns reservations to network transportation providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand</li> <li>Responsible for communication with transportation providers and monitoring of the Provider Call Line/Queue</li> </ul>
Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <br /><br /> <ul> <li>Competency Statement(s)</li> <li>Communication, Oral - Ability to communicate effectively with others using the spoken word</li> <li>Communication, Written - Ability to communicate in writing clearly and concisely</li> <li>Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals</li> <li>Education: High School Graduate or General Education Degree (GED)</li> <li>Experience: At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred 3 years of routing, scheduling and/or dispatch experience to include geographical knowledge preferred</li> <li>Prior in-bound call center experience preferred Knowledge of transit system a plus Knowledge of Medicaid guidelines and covered services plus</li> <li>SKILLS &amp; ABILITIES</li> <li>Excellent customer service &amp; phone skills Proficient with Microsoft Word, Excel, and Outlook Ability to accurately type 35+ corrected words per minute</li> <li>Ability to work independently or with a team Must be able to handle heavy phone volume</li> <li>PHYSICAL DEMANDS <ul> <li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</li> <li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li> <li>While performing the duties of this Job, the employee is regularly required to talk or hear.</li> <li>The employee is frequently required to use hands to finger, handle, or feel.</li> <li>The employee is occasionally required to stand, walk, reach with hands and arms.</li> <li>Specific vision abilities required by this job include close vision.</li> </ul> </li> <li>WORK ENVIRONMENT <ul> <li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li> <li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li> <li>Entire work time is conducted in an office environment in a controlled atmosphere building.</li> <li>The noise level in the work environment is usually moderate.</li> </ul> </li> </ul>