Transportation Customer Service Representative

<b>At LogistiCare, you have the ability to define your own career journey and enjoy the ride along the way and make possibilities real. Your growth is our objective. Whatever your passion, you’ll have the opportunity to find the career you’re looking for, learn and grow in your role, and make a difference in the lives of others. And you’ll do it alongside colleagues you can count on, in a vibrant work environment, with leadership that puts you first. <br/><br/>Sound like a good career fit? </b>

Garden Grove, CA


<strong><a href="" target="_blank" rel="noopener noreferrer">Who We Are: Transportation &amp; Integrated Health Services</a><br /></strong>Nation&rsquo;s largest manager of non-emergency medical transportation, provides 69+ million rides annually in 39 states and D.C. Supports integrated health care programs, improving care coordination for members and their corresponding providers and hospital networks.<br /><br /><strong>What We Value Most &ndash; YOU<br /><br />Benefits - The Whole Package&nbsp;</strong><br />Medical, Vision, Dental, Disability, EAP, Legal, Voluntary Life Insurance, Group Life &amp; AD&amp;D, Flexible Spend Account, Paid STD &amp; LTD, Vacation &amp; Holidays<br /><br /><strong>Culture - Why You Want to Come to Work Every Day</strong><br />Casual Dress - Business Casual, Relaxing - Comfy Lounge Areas, Excitement -Themed&nbsp; Luncheons, Great Hours &amp; Set Shifts - (Mon. &ndash; Fri.)<br /><br /><strong>View Featured Positions Below OR Check Out <a href=";d=ExternalCareerSite" target="_blank" rel="noopener noreferrer">All&nbsp;Career Journey Opportunities&nbsp;with LogistCare</a></strong>

keywords: teamwork,transportation,maintain,document,quality assurance,compliance,investigate,support,communication,performance,culture,environment,process management,education,technology,experience,physical demands


Overview: The Transportation Customer Service Representative (TCSR) provides exceptional Customer Service and effective issue resolution to our network of Transportation Providers. The TCSR works closely with our providers to provide information in response to inquiries about members and services, as well as resolving and thoroughly documenting complaints or concerns. A team member in this position also ensures the efficient and accurate entering of all customer service/provider requests into LogistiCare's data management system (LCAD) by performing all gate keeping functions related to trip authorization.
Responsibilities: <ul><li> Demonstrate sincere personal commitment to producing high quality work </li><li> Maintain a professional and courteous manner at all times and promote a positive working environment </li><li> Assist customers with transportation questions and concerns </li><li> Schedule, modify and cancel reservations as requested </li><li> Obtain and document details of any complaints being filed </li><li> Receive and document provider concerns </li><li> Ensure accurate trip data input, and Ensure that all relevant customer information is documented </li><li> Refer unresolved customer grievances to designated department for further investigation and resolution </li><li> Trip corrections, mileage adjustments, cancellations, and inserting retro trips </li><li> Attend all required meetings </li><li> Adhere to and ensure all company policies and procedures are maintained </li><li> Maintain an acceptable attendance and tardiness record </li></ul>
Requirements: <ul> <li>Competency Statement(s)</li> <li>Accurate - Ability to perform work accurately and thoroughly</li> <li>Communication, Oral - Ability to communicate effectively with others using the spoken word</li> <li>Communication, Written - Ability to communicate in writing clearly and concisely</li> <li>Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals</li> <li>Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous</li> <li>Reliability - The trait of being dependable and trustworthy</li> <li>Education: High School Graduate or General Education Degree (GED)</li> <li>Experience: Six months to one year prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred</li> <li>SKLLS &amp; ABILITIES <ul> <li>Excellent customer service, telephone communication and data management skills Must be able to work independently or with a team</li> <li>Ability to quickly learn new technology Must be able to understand and follow complex instructions</li> </ul> </li> <li>PHYSICAL DEMANDS <ul> <li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</li> <li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li> <li>While performing the duties of this Job, the employee is regularly required to talk or hear.</li> <li>The employee is frequently required to use hands to finger, handle, or feel.</li> <li>The employee is occasionally required to stand, walk, reach with hands and arms.</li> <li>Specific vision abilities required by this job include close vision.</li> </ul> </li> <li>WORK ENVIRONMENT <ul> <li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li> <li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li> <li>Entire work time is conducted in an office environment in a controlled atmosphere building.</li> <li>The noise level in the work environment is usually moderate.</li> </ul> </li> </ul>